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HR Shared Services Transformation Director

Confidential HR recruiter
London (Greater) (GB)
£180-£200k + benefits
Closing date
21 Feb 2023

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Pharmaceutical, Technology, Professional Services
Department Head
Contract Type

My client, a well-known global business,  is currently engaged in a transformation of their HR function. As part of the transition to the Ulrich Model, they require a HR Shared Services Transformation Director to set-up a 400 person captive centre.

The role will work closely with the Head of HR Transformation, the Global Head of Business Services, HRBP Leads and the CHRO.


  • Build and develop the team, ensuring engagement and high performance through outstanding leadership and management;
  • Lead the design and transition of processes from the business to the new centre;
  • Work with HR stakeholder to set KPIs and SLAs for the new offering;
  • Ensure a high-level of service through ongoing leadership of the function, working closely with stakeholders through go-live to manage issues;
  • Work on ad-hoc projects as part of the wider HR Transformation

The successful candidate for this role will have extensive Shared Services/GBS experience, ideally with experience of having managed the centralisation of HR ‘Middle Office’ responsibilities (Recruitment, On-boarding, ER Case Management etc.). The ability to implement robust metrics and embed change is critical to this role. 

For further details, please apply with your CV using the website links.



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