Chief Operating Officer

Job Purpose

• The Chief Operating Officer is responsible for ensuring the successful system wide operational delivery, performance and continuous improvement of all clinical services provided by the Heath Board.
• The clinical services encompassed within the accountabilities for this post include primary care, (via independent contractors), community services, mental health, learning disability services and secondary and tertiary hospital based services.
• The Chief Operating Officer will be accountable to the Board for operational delivery of clinical and clinical support services that underpin the strategic direction of the organisation, with the key focus on overall performance and the need to continually improve patient experience and patient outcomes.
• The COO will have leadership responsibility for effective day to day management of clinical services, through 4 Service Groups. The COO will lead the Service Groups to provide safe, high quality, integrated, effective and cost effective services that are responsive to patients’ and clients’ needs across the whole system.
• As lead for operational performance and delivery, the COO will be responsible for contributing to the annual refresh of the Integrated Medium Term Plan to support the delivery of financial balance, to maximise service and workforce modernisation opportunities and to deliver services that aim to exceed national and local standards and targets, including those in the Annual Quality Framework (AQF).
• Provide leadership in the development and implementation of the overall service improvement agenda liaising with executive colleagues to ensure the workforce is prepared and able to meet the demands necessary to sustain improvements

Particular key responsibilities will be to:

• Provide operational leadership and management of the Service Groups, ensuring that they have appropriate leadership and management capacity to deliver their objectives.
• Lead in establishing the performance management arrangements for the Service Groups to ensure delivery of IMTP contributions.
• Lead in the development of a whole system approach with shared objectives across the Service Groups with particular emphasis on implementing revised pathways and new models of care aligned with UHB objectives designed to improve patient flow and shift the balance of care into the community.
• Clinical services encompassed within the role are arranged within 4 Service groups:
  • Primary and Community Care
  • Mental Health & Learning Disabilities
  • Neath Port Talbot and Singleton Hospitals
  • Morriston Hospital
• Through leadership of the Service Groups, spearhead the development of innovative organisational and service solutions and ways of working to support the strategic aims of the health board. Ensure that successful service improvements are rapidly and systematically adopted across the health board, where appropriate.
• Work in partnership with Board Director colleagues with professional and health improvement accountabilities in driving and sustaining operational performance management and delivery of all national and local standards and targets.
• Recognise the assurance roles of executive director colleagues and work collaboratively with them to ensure required standards are delivered.
• Develop and maintain effective mechanisms of communication across Service Groups ensuring engagement of clinicians across primary, secondary, mental health and specialist services and other professional and staff groups including Trade Unions.
• Reflect and promote the values of the UHB in all activities, and take an active leadership role in the promotion of equality in the delivery of services and the development of the workforce

For further information on this role please click here: https://www.boyden.com/brief/chief-operating-officer-swansea-bay-university-health-board--29739568/?page=1#pager

Essential Experience and Knowledge

• Proven experience of working at a strategic level and contributing at a very senior level, close to or at Board level in a large complex organisation, preferably within the NHS and across whole healthcare systems
• Outstanding reputation and demonstrable successes at director/very senior level, with a proven track record of producing high quality results in the management and leadership of operations in a large organisation, preferably within the NHS
• Experience of managing significant resources and budgets and a proven track record of delivering financial balance, sustainability and value for money
• Experience of operational and capacity planning to meet organisational performance targets
• Understanding of clinical engagement with evidence of methodology and experience of implementation
• Experience of establishing and applying robust performance management systems and accountability frameworks
• Evidence of setting and achieving ambitious attainable targets and of leading and implementing innovative solutions, and complex change and modernisation programmes designed to improve quality and services within tight financial constraints
• Understanding of the NHS modernisation agenda and use of this knowledge to develop and implement strategy and service developments
• In depth knowledge of key health policies, objectives and national operating framework
• Understanding of the broader strategic and policy context for delivery of health services in Wales
• Experience of developing and implementing corporate strategies with a track record of successes in delivering against national and local targets