IT Service Director

£85-110k + bonus + benefits

Newcastle-upon-Tyne, North-East

This is a fantastic opportunity for an experienced IT Service Director to join the journey at this successful technology services business in Newcastle-upon-Tyne. You will be responsible for ensuring the service desk runs smoothly and efficiently by introducing processes and procedures, as well as maintaining staff motivation and buy-in. You will also be responsible for the ticketing system and other ITSM tools, as well as being involved in tech strategy and customer-facing work.

This role would suit someone who has overseen technical and service transformations and can take a large team on a journey of change.

Requirements:

Experience in a senior technical leadership role
Strong people management skills
Ability to run a large IT service desk
ITIL experience
Experience of process change and transformation
Excellent knowledge of ITSM tools, especially ServiceNow
Ability to influence and motivate staff
Strong decision-making skills
Excellent communication skills
Love for a challenge
Honesty and integrityThis is a fantastic opportunity to lead a large, talented team into the next step of the company's development. You will play a key part in defining the technical landscape of the business and its offerings for years to come.

If this sounds like you, please get in touch today!

IT Service Director

£85-110k + bonus + benefits

Newcastle-upon-Tyne, North-East