Director of Service Management - GBP100,000 - GBP110,000 + Excellent Benefits

Overview:
A well established, leading financial technology company who provide cutting edge cloud solutions for global scale organisations are looking to on board a Director Of Service Management to join their growing team to help shape and mature there service management function.

This position will be responsible for championing best practices and managing a team for the development of service management processes based on ITSM constructs.

Role & Responsibilities:
Responsible for leading a team of professionals in the areas of service transformation, Service Management.
Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams.
Develop performance measures and consistently report metrics to IT Services Leadership team.
Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
Provide tactical and strategic recommendations based on ITSM key performance measures.

Essential Skills & Experience:
Demonstrable experience in a Director or Head of Service Management position.
ITIL V3 Expert Or ITIL V4 MP
Experience of managing internal and external senior stakeholders.
Demonstrated experience in leading process improvement and organization change initiatives.

Package:
Salary: GBP100,000 - GBP110,000
Stakeholder Pension
Excellent benefits package

Director of Service Management - GBP100,000 - GBP110,000 + Excellent Benefits