Ogi is on a mission to power up life online for homes, businesses and communities across South Wales, installing real fibre right up to your doorstep.

We've been operating as Spectrum Internet and Net Support UK for many years, providing mainstream internet and IT services. In October 2020, we secured landmark multi-million-pound funding to deliver a large-scale and ambitious rollout of full fibre broadband across South Wales, rebranding to Ogi.

This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.

We're looking for a Programme & Operations Director (P&OD) to lead the successful programme planning and oversight of Ogi's major full fibre network roll out across south Wales, whilst also playing a lead role in optimising the overall delivery processes.

The role will report directly to the Chief Delivery Officer (CDO) and the role holder will work collaboratively with senior colleagues across the delivery team and the wider business.

The P&OD is responsible for the overall integrity and coherence of the FTTP build programme and any other special build projects that arise. They will gather and synthesise inputs from an array of sources to develop the plan, ensuring that all workstreams are prioritised, aligned, and validated. This will include ensuring that all dependencies, such as enablement activities, actions, issues, risks and opportunities are appropriately identified, managed and mitigated ahead of and during the build.

About you...
The P&OD is crucial for creating and maintaining focus, enthusiasm and momentum, and should command respect and create a sense of community amongst the teams.

The P&OD must be a customer-centric, results-orientated and capable leader, with high standards and an eye for detail. The role will actively hold teams to account to meet programmed dates, whilst also requiring the creativity to identify and optimise opportunities to streamline processes and accelerate works.

The ability to find ways of solving or pre-empting problems is key. The candidate must possess good knowledge of programme techniques for planning, monitoring and controlling programmes and be confident in collaboratively turning high-level plans into deliverable and predictable outcomes, ensuring a regular, fluid and consistent delivery of projects and premises.

Other essential attributes include -
* Demonstrable leadership skills and experience of building, developing and inspiring high performing and loyal teams. Passionate about getting the job done to high standards, safely, on time and within budget
* Must be organised, with great attention to detail and possess the tenacity to overcome and resolve difficult issues. Not afraid to tackle performance and people issues head on
* A great team player with Excellent communication skills and ability to build relationships with key stakeholders, both internal & external
* Extensive experience working in the infrastructure sector, of which some time must have been spent in a senior position in the telecommunications industry and/or fibre delivery
* Demonstrable network of relationships and contacts within the infrastructure market
* Proven success in operating autonomously in a changing environment and with cross functional teams
* Experience in delivering large programmes of work with diverse teams and multiple delivery partners. Comfortable with holding organisations and individuals to account and having difficult conversations
* Full driving license

What you'll be doing...
The P&OD will develop and maintain the programme environment and support each individual project and workstream within it, proactively monitoring progress, resolving issues and initiating appropriate corrective actions.

The role holder will also define the programme's governance arrangements, making use of and developing tools and IT systems to enable the communication of plans and progress, and the production of high quality, timely management reporting. They will keep a sharp focus on quality, focusing internally on the consistency of the programme, and outwardly on its coherence with company strategy, broader business activities and any relevant standards.
They will also input into wider resourcing analysis and support the Commercial Team in any project / budget analysis and lead on project lessons learned reviews.

The Programme & Operations Director duties will include, but not be limited to:
Leadership & People:
* 'Live' the company values at all times and bring them to life in a meaningful way for the rest of the organisation, the wider stakeholder groups, the communities in which Ogi's works and its customers
* Lead on building a professional, accountable and customer focused programme delivery organisation with the skills and capability to deliver the Ogi network within ambitious timeframes
* Work closely with CDO and People Experience, as we strive to ensure Ogi is the employer of choice in south Wales and that effective processes are in place to develop a loyal and motivated team, supporting retention and opportunities for personal development
* Ensure close collaboration and integration between the Planning, Programme, Commercial and Build teams and other areas of the business, particularly Sales, Marketing, Finance and People Experience, where good working relationships and trust are paramount

Strategy:
* Own and deliver the Programme Plan, taking the Network Design and associated risk register as inputs, working through de-risking and enabling activities in conjunction with the Build Partners, Planning Partners, Wayleave Partners and the Ogi Planning and Build teams
* Embody and live Ogi's key values, in particular with regard to our health, safety, environmental, ethical and customer experience focus. Ensure similar focus flows down through the Ogi CDO teams and the external partners
* Embed effective governance, optimizing tools and IT systems to enable the communication of plans and progress, and the production of high quality management information
* Constantly review opportunities to improve efficiencies in work flows, deliver supply chain capability and capacity to identify acceleration opportunities, ensuring health & safety and network quality are not compromised
* Review, develop and implement project delivery teams in line with business objectives and investment programme
* Own wayleave operations and the Wayleave Partner supply chain base to ensure the acquisition of land access requirements in accordance with the Ogi business objectives and investment programme

Delivery & Process:
* Lead and continually refine the end to end FTTH gateway process that underpins the delivery of the Ogi FTTH network deployment
* Ensure rigour in the process/systems and that they are effectively used throughout the CDO teams to measure progress and performance
* Continue to develop a suite of KPIs (lead and lag) that measure progress and performance of the build
* Lead the development and provision of timely management information including supporting the CDO in the development and provision of EMT & Board Reporting
* Develop strategies for a rolling co-location of Ogi & supply chain partner teams to ensure effective collaboration as the build progresses
* Working with the Construction Director, explore ways to bring together the separate regional teams and partners to promote joint learnings, process and systems improvements and wider team spirit
* Working with the Commercial Director to ensure cost planning, cost optimization, budget comparisons and tracking of the programme
* Working with Commercial Director and Financial Controller to maintain the risk register
* Working with Marketing and Sales to optimise the build programme and inform effective campaigns and sales planning activities
* Refine, develop and implement Programme Governance including performance scorecards

Stakeholder & Supplier Management:
* Engagement with senior internal stakeholders including CEO, CFO, CRO, CMO & CTIO teams, as well as OGI Board and investors
* Senior level engagement with external stakeholders including Build Partners, Planning Partners & Key Suppliers, Openreach, Welsh and Local Government, including senior Councilors, Officers & Highways Authorities and SWTRA

Next steps?
Please get in touch for a confidential chat, or to see the full job description. If you don't consider yourself as ticking all the requirements but you think you'd be a good fit for us, feel free to message for a chat too