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Director of Growth and Innovation

Employer
NHS Supply Chain
Location
London (Central), London (Greater) (GB)
Salary
Competitive salary + package
Closing date
3 Oct 2022

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Sector
Healthcare
Responsibilities
Operations, Business Development
Position/Level
Director
Contract Type
Permanent

NHS Supply Chain requires clear, purposeful, and impactful transformation. To deliver our strategy we are rebalancing our business model, implementing a new operating model, and refreshing our core technology. Our Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to help the NHS save lives and improve health.

We have big plans for the future. Guided by our Vision and Strategy, we are determined to be a proactive and collaborative partner that delivers financial and health benefits across the whole of healthcare. 

The core aim of NHS Supply Chain is to leverage the scale of the NHS to drive savings in the procurement and use of medical and non-medical products, and allow the Trusts to reallocate money to frontline care and ultimately the patient. NHS Supply Chain are well progressed on their journey to deliver £2.4bn in savings by providing a standardised range of quality assured clinical products that meet the needs of the NHS across all areas. More broadly than savings, NHS Supply Chain operates a national, diverse supply chain, where resilience is paramount; a range of clinical services from driving product innovation to supporting patient and clinical outcomes; and they have an ambitious and critical role to play in delivering the NHS net zero commitment in 2045 as well as social value ambitions. 

Since its inception in 2018, NHS Supply Chain has grown rapidly and seen strong commercial success, growing market share from 40 – 68% (as at March 2022). In September 2021 a new Chief Executive Officer joined the business, shortly followed by a planned change of shareholder from DHSC to NHS England. In addition to the organisation being on a steep growth trajectory, it is also undergoing a transformation of its operating model, core technology solutions and enhancing its logistics capacity. Looking to the future, exciting digital and data agendas will help to create greater supply chain integration across the NHS, as well as drive greater value and efficiency through insight. 

The Role

This role is key to transforming and modernising NHS Supply Chain’s ability to grow and scale new products, services, and offerings to positively impact NHS outcomes by driving standardization and innovation into the NHS. 

Creating impact by relentlessly focusing on cross cutting issues that impact and affect the ability to deliver better outcomes for the overall system. Leading dynamic multi-disciplinary teams to tackle pain points and drive-up standards and customer satisfaction. 

Leading, driving and ensuring the operating/business model transformation is a success, is pivotal to ensure that NHS Supply chain has the focus and key capability to deliver best in class performance and meet system challenges. 

The principle focus for the role is to enable the business to deliver its strategy by incubating key foundations which underpin growth, while resolving significant customer issues and pain points in a systematic and programmatic way. 

This includes:

  • Develop a new cross cutting directorate which will “future-proof” the business, define the roadmap for the next two to three years to deliver the Growth and Innovation strategy
  • Drive both the pace of change and the organization’s maturity to incubate and implement new/evolving products and services.
  • Develop a systemic and robust set of tools, techniques and produces to be able to implement and scale incubated propositions to the 1bn by 2026
  • Manage the growth and innovation funnel to cost, time budget and desired outcomes outcome, focusing on rapid deployment, consistent customer feedback loops and stringent risk management controls
  • Create and lead the ICS customer strategy to ensure that Supply Chain is able to deliver the right range of products and services through the right channels to wider care setting customers (e.g. community, primary care). Incubate delivery, through pilots, nuancing the strategy, develop and build the ‘scaled’ solution to then handover to the business.
  • Transform and develop key services which underpin delivery of the strategy and vision and resolve customer pain points e.g. eCommerce proposition, local interoperate inventory management proposition.
  • Develop a ‘product focused’ digital strategy and capability development plan to enable the business to develop a digital first mindset, building digital capability across the business that can define requirements, build MVPs which enable efficiency and resolve customer pain points, effectively partnering with the technology team.

The Candidate

The ideal candidate will have a can do attitude with a game-changer mindset. They will be articulate, analytically strong, collaborative, inquisitive, and looking to join an organisation at an exciting point in its evolution. Exposure to healthcare or supply chain would be beneficial, however wider industry experience around business growth capability to create new opportunities in the private sector is key. 

The holder of the role will: require excellent communication and stakeholder engagement skills to build strong links with the operations of the business; have a demonstrable ability to set strategic direction to manage complex operational challenges; be able to lead and manage a changing agenda, to respond quickly to evolving situations and approach challenges with flexibility, responsiveness, and creativity.

They will have strong experience of successfully influencing and collaborating with critical supply chain stakeholders including (not exclusively), regulatory and commercial teams, in addition to suppliers and logistics partners. They will have an ability to lead effective cultural, process and technological change across the entire NHS supply chain.

For further information please call Hannah Wade at Berwick Partners on 07740 411424 or email Hannah.wade@odgersberndtson.com

Closing date – Monday 3rd October at 12pm

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