• Lead on design and delivery of Contact Centre solutions for Global and Enterprise Customers
• Provides end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life-cycles.

Client Details

We're one of the world's leading communications services companies. The solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.

Description

• Location is either Birmingham, Newcastle, Manchester or Ipswich
• Lead on design and delivery of Contact Centre solutions for Global and Enterprise Customers
• Provides end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life-cycles.
• Close collaboration with the customer representatives, understanding business and technical requirements.
• Close collaboration with stakeholders, e.g. bid, commercial, project throughout the entire bid life-cycle.
• Supports the bid process with concept and proposal preparation, effort estimates.
• Lead the initiatives in looking for efficiencies in solutions through use of patterns and templates, rather than bespoke requests.
• Drive standardization across teams to ensure operational procedures are in place, maintained and followed as appropriate

Profile

• Experience of technical solution design and/or implementation experience, proven experience design and delivery of contact centre solutions
• Highly articulate and successful in conducting formal and informal customer, and executive level facing communications
• Excellent English both verbal and written
• Bid and pre-sales knowledge - must be comfortable presenting solutions to account teams and customers.
• Experience in design and Implementation of IT solutions and services
• Extensive experience in design and deployment of voice and contact centre solutions.

Job Offer

Competitive salary plus bonus

• Private Healthcare
• Personal accident insurance
• Travel Insurance
• Dental Insurance
• and much more!