We are supporting a leading general insurance firm who have created a dynamic, agile startup to disrupt the Personal Lines motor market. They are hiring for a Head of Product & Proposition. You will be part of a senior leadership team, driving forward changes to their customer experience and products to give brilliant customer and commercial outcomes.

The ideal candidate who come from a Personal Lines background and have experience with working with Price Comparison websites.

Responsibilities...

• Leading the product and proposition team
• Product & proposition strategy, roadmap & delivery (supported by change/IT teams)
• Delivering and optimising market leading customer journeys across new business, renewal and servicing (predominantly through digital channels)
• Identification and ownership of performance actions and testing to drive improvements across the journey
• Leading test and learn activity around user experience and journey
• Customer satisfaction tracking, reporting and action
• End to end contact strategy and customer communications

If you're interested to find out more please get in touch...

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.