Head of Technical Services - SaaS - £750 PD Inside IR35 - 6 Month ContractOverview: An excellent opportunity has arisen with a global organisation who provide a range of SaaS based digital and data driven services within the retail sector. We are looking for a Head of Technical Services who is accountable for the efficient and effective delivery of a standardised set of services. This is a high profile role within the retail sector engaging at a senior level with the industry's biggest brands.Role and Responsibilities:

• Manage the delivery of service support to customers maintaining a level of excellence against SLA targets
• Design, implement and improve services to support the business unit upon changes and reviews
• Create, enhance, and improve on service offerings to enable the delivery of M2M projects for customers
• Manage the portfolio of implementation projects for customers with relevant structure, project tracking and management reporting measures
• Manage the lifecycle of projects from the strategy through to the review of delivery to enhance processes
• Create and maintain the capabilities to deliver client on-boarding for non-M2M clients

Essential Skills and Requirements:

• 10+ years of experience in delivering ITSM in a Service Provider background within B2B & B2C
• 10+ years' experience in the retail or FMCG industry to support being an industry consultant
• 5+ years of leading a delivery team inclusive of operational support and integrations
• 5+ years' experience in agile delivery and project management of SaaS platforms with external clients
• 5+ years of leading Operational Support teams for SaaS platforms within 2nd / 3rd line levels
• Experience in creating and negotiating SLAs with 3rd party services to deliver operational support
• Experience in delivering process improvements and influencing change at board level
• Experience in building teams and coaching of internal talent to support succession planning

Contract Details:

• £750 Day Rate - Inside IR35
• 6 Months
• London, City - 3 days from office, 2 days from home