Michael Page Logistics are currently looking to recruit a Logistics Service and Experience Expert for our client in London.

Client Details

Our client are a global leader in on-line media with vast growth in e-fulfilment. Based out of the London HQ the role offers the chance to work fully remote. You will be required to travel to Dublin once per month.

Description

We require passionate and talented people to join the logistics service and experience team to help build an e-commerce ecosystem that is innovative, secure and intuitive for the sites users.

• Provide customers with logistics-related consulting and other related help
• Build a standard process suitable for cross-border and local-to-local logistics customer service, including building KPI mechanisms, tools, systems, etc.
• Establish and improve the platform logistics rules and regulation, complaint, consultation, and suggestion handling mechanism
• Analyze and classify logistics problems, and improve service efficiency through standardizing SOP,
• Identify business risks and loopholes, and continuously optimize and improve logistics SOP;
• Looking into the whole process of logistics performance, through collaborative product construction and data system construction, to monitor, analyse and improve the service experience of users

Profile

Candidates wishing to be considered must be degree educated and will have a minimum of 5 years' experience in logistics fulfilment. You will be a fluent English speaker and the ability to speak a 2nd language of either French, German, Italian, Spanish, Polish, or Mandarin would be an advantage. You will be proactive with a positive attitude towards continuous improvement. Other useful traits will include patience, attention to detail and strong communication skills.

Job Offer

You will receive highly competitive salary and bonus. Most importantly you will join a hugely exciting organisation that can guarantee continued career development for those who want and deserve it,.