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Head of Service Management

Employer
Hays Specialist Recruitment
Location
United Kingdom
Salary
78000.00 - 90000.00 GBP Annual + Excellent Benefits
Closing date
1 Jun 2022

View more

Sector
Telecoms / Utilities
Responsibilities
Information Technology
Position/Level
Director
Contract Type
Permanent
Language
English

Head of Service Management - IT/Technology/Digital - GBP78k-GBP90k - Public Sector - Flexible Working - Leeds

Your new company

Hays Technology are currently recruiting for a passionate and experienced Head of Service Management. You will be joining a large public sector organisation's Live Service Directorate as they begin to deliver exciting digital projects as part of a wider strategy.

Your new role

As the Head of Service Management, you will report to the Live Services Director, and be responsible for a wider team of circa 80 staff. This team manages a portfolio of multiple services delivered through the organisation. Further, you will have up to 3 direct reports, including Service Management Leads/Managers.

In your role, you will lead Service Improvement initiatives, ensuring that all the organisation's services are available and responsive at all times. Moreover, you will lead on the strategic thinking and implementation behind new projects, driving continuous service improvement across the directorate.

In the role of Head of Service Management, you will work closely and collaboratively with both internal and external stakeholders, ensuring the optimal outcomes for all services. Finally, you will lead the response to high impacting scenarios and IT incidents as they arise.

What you will need to succeed

  • Demonstrable experience of successfully leading a Service Management team
  • Significant experience of working within a large scale, complex Service Management structure - within a senior management position
  • Excellent knowledge of ITIL disciplines, with experience working within, and implementing - ITIL process within a Service team
  • Knowledge of SIAM is desirable
  • Proven experience of leading other managers in a Matrix environment, to successfully deliver desired outcomes Experience of budget management
  • Extensive internal and external stakeholder management experience
  • A good level of IT Literacy, with significant experience working on IT Programmes
  • Project management and ITIL certifications are desirable
  • A visionary, with a passionate and driven attitude, with the ability to motivate a team, harmonising different viewpoints

What you will get in return

This role is offering a highly competitive salary from GBP78,000 to GBP90,000 Dependent on experience, as well as excellent benefits. Benefits include an excellent public sector contributory pension scheme, 27 days holiday rising year on year, hybrid working and various family-friendly benefits.

Further, you will have the opportunity to join a large and significant public sector organisation, in a role where you can have a real impact on operations - helping to drive their digital strategy. You will build up an excellent portfolio of experience delivering with multi-disciplinary agile teams, and benefit from commitment to your professional development, with excellent growth opportunities within the organisation.

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