Service Director
- Employer
- Novo Executive Search & Selection Ltd
- Location
- Worcestershire
- Salary
- Competitive Base Salary + Benefits (Flex)
- Closing date
- 8 Feb 2022
View more
- Sector
- Business Services, Engineering, Hospitality / Events
- Responsibilities
- Customer Service
- Position/Level
- Director
- Contract Type
- Permanent
- Language
- English
Job Details
Our Client/The Role
Our client is a highly successful privately owned equipment supplier for a wide range of well-known businesses and brands throughout the UK. The company is growing, diversifying into new markets and looking to appoint a suitably experienced Service Director.
Key Responsibilities
Core responsibilities will entail:
- Leading the team of field based Service Engineers and the office based Customer Service team
- Improvement of processes, procedures, efficiencies, and overall effectiveness of the Service function
- Leading, coaching, developing, appraising and performance management
- Developing and delivering a strategic plan for the enhancement of the company’s overall levels of Service
- Being professional at all times, leading by example
Objective/Subjective Requirements
Suitable candidates will have:
- A proven track record of leading a successful Service Function – ideally nationally
- Plenty of experience in establishing good practice within a Service Department
- A real appreciation for; importance of client relations, performance management, quality assurance, commercial aspects of sales and strategic planning
- Confidence, be approachable with excellent communication skills
- Real enthusiasm, drive and energy
- A team focused approach to what they do, being transparent, supportive and motivating
If this fantastic career opportunity is of interest and suitable please email your CV to us. We will respond to suitable candidates quickly.
Thank you
Company
New client enquiries- Dale Perrett (Director) dale.perrett@novoexec.com tel 01275 375588 Ambition, creativity, passion, intelligence. Novo is an executive research company which strives to provide its clients with the most innovative research methodologies in order to provide a competitive advantage through high value human resource and consultancy services.
Clients retain our services when they are looking to achieve positive change, growth and competitive advantage. Clients range in scale from start-ups, to privately-held family firms, and to the world’s largest corporations. Our consultants offer a professional service, working ethically and with integrity to establish strong relationships with clients. Novo invests heavily in training and development ensuring that all of our consultants apply the most reliable and effective tools and techniques for solving clients’ problems in a consistent manner. High staff retention rates enable Novo to form deep and lasting relationships with our clients and to become increasingly proficient at advising them. Our highly developed and sophisticated research capability allows us to quickly identify the best individuals in the marketplace for a specific set of defined core competencies. We work across a range of industry sectors, and have a broad understanding of the issues organisations face in each sector. In addition to understanding these factors, we recognise that there may be issues to overcome within the market, geography, culture and history.
- Website
- http://www.novoexec.com/
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