Service Director

Location
Worcestershire
Salary
Competitive Base Salary + Benefits (Flex)
Posted
25 Jan 2022
Closes
08 Feb 2022
Position/Level
Director
Responsibilities
Customer Service
Contract Type
Permanent
Language
English

Our Client/The Role

Our client is a highly successful privately owned equipment supplier for a wide range of well-known businesses and brands throughout the UK. The company is growing, diversifying into new markets and looking to appoint a suitably experienced Service Director.  

Key Responsibilities

Core responsibilities will entail:

  • Leading the team of field based Service Engineers and the office based Customer Service team
  • Improvement of processes, procedures, efficiencies, and overall effectiveness of the Service function  
  • Leading, coaching, developing, appraising and performance management
  • Developing and delivering a strategic plan for the enhancement of the company’s overall levels of Service
  • Being professional at all times, leading by example

Objective/Subjective Requirements

Suitable candidates will have:

  • A proven track record of leading a successful Service Function – ideally nationally
  • Plenty of experience in establishing good practice within a Service Department
  • A real appreciation for; importance of client relations, performance management, quality assurance, commercial aspects of sales and strategic planning
  • Confidence, be approachable with excellent communication skills
  • Real enthusiasm, drive and energy
  • A team focused approach to what they do, being transparent, supportive and motivating

If this fantastic career opportunity is of interest and suitable please email your CV to us. We will respond to suitable candidates quickly.

Thank you