We are urgently seeking an experienced and skilled Head of Customer Service Relationships with current SC Clearance to plan, organise and control the work of an entire customer service department to deliver excellent customer experiences for the London Fleet Services team of one of our blue light services clients based in Sidcup.

The Head of Customer Service Relationships will help deliver the mobility needs of nearly 35,000 staff across London and beyond. They will provide Fleet senior leadership expert guidance on delivery of excellent customer experiences to enable them to achieve their business objectives.

They will Identify, develop, and deliver strategy and governance improvements and contribute towards the development of strategic direction, key objectives and financial success factors for Fleet Services; ensure full compliance of all functions with H&S, COSHH obligations and statutory or regulatory requirements and deliver daily, weekly, and monthly balanced scorecard targets and KPI reports for Fleet Management.

Ideal candidates will demonstrate the following:

• Bachelor's Degree or equivalent in a business management or related field or equivalent experience and education.
• Demonstrable experience of shaping and managing customer needs in a high value asset availability environment
• Proven experience in developing and implementing customer engagement strategies preferably in a uniformed/statutory or similar service
• Proven track record of managing high profile programmes of work; using risk management appropriately and planning and developing relationships with key stakeholders.
• Played a significant part in a formal Sales and Operational Planning (S&OP) process from a demand management side
• Adept at working collaboratively with peer group and other stakeholders to drive improvements in customer experience
• Experience of analysing, interpreting, and evaluating complex business and customer requirements
• Capable of operating on peer to peer basis at Executive level - providing guidance, insight and advice for fleet related needs.

Candidates MUST hold current SC Clearance

Please apply for further information

GPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.