Head Of Global Contact Centre
- Employer
- Square One Resources
- Location
- London
- Salary
- 1000.00 GBP Daily
- Closing date
- 23 Jan 2022
View more
- Sector
- Business Services
- Responsibilities
- Customer Service
- Position/Level
- Professional / Specialist
- Contract Type
- Contract / Interim
- Language
- English
Job Title: Head Of Global Contact Centre
Location: Milton Keynes/Remote
Salary/Rate: GBP1000 per day Inside IR35
Start Date: 14/02/2022
Job Type: Contract
Company Introduction
We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced Head Of Global Contact Centre to join their team for a six-month contract.
Job Responsibilities/Objectives
The leader will drive operational execution of our Contact Center vision, which includes:
- Deliver excellent service for all channels (voice, chat, email, SMS, self-service, and AI) while flexing operational resources to meet regional and global volume demands
- Help to lead and support a high performing, diverse and agile organisation helping each member to achieve their potential.
- Promote a customer-centric focus, innovation, and passion for serving
- Respond to the voice of customers and representative of the people insights and analytics to enable impactful changes that improve the working day of employees and increase client satisfaction
- The focus is absolutely on delivering against service level expectations, with a Laser focus on KPIs, monitoring and maintaining operational performance is the primary goal
- With a sound understanding of what drives performance, prepare and support leadership deliver precise and timely communications to clients
Required Skills/Experience
The ideal candidate will have the following:
- Progressive solid experience leading a contact centre operation providing customer service and/or technical service desk support
- Experience managing geographically and virtually based teams with global experience is a plus
- Experience delivering demonstrable results, improving the quality and efficacy of contact centre operations
- Experience in contact centre operations within an internal shared services organisation
Contact Information
If you are interested in this opportunity, please apply now with your updated CV in word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert