Band 8a Problem/Change Manager

32.60 GBP Hourly
19 Jan 2022
27 Jan 2022
Managing Director
Information Technology
Contract Type
Contract / Interim

We currently have a fantastic opportunity for Change/Problem manager with previous experience working withing an NHS setting to join our client on an initial 3 Month basis.

The post will be paid on an hourly rate of GBP32.60 per hour and will be working a 37.5 hour week based on site in East London.

Please not this position will fall inside the scope of IR35.

WORKING HOURS: Mon-Fri, 9am to 5pm with occasional out of hours/weekend work

DURATION: ongoing until end March 2022


  • Accountable for all the operational functions of end user support and provide overall strategic management of Service Desk functions, covering 1st/2nd Line Teams including the performance and quality of service.
  • Oversee problem and incident management for all minor/Major service level issues, working closely with Problem Manager
  • Line Manage 1st/2nd Line Team Managers Staff
  • Take a lead role in interpreting guidance in areas of key responsibility and implement key policy/guidance initiatives.
  • Document and update current processes
  • Build relationships with service users/clients and develop service improvement plans based on user discussion and SLAs
  • Develop operational reports and lead on reporting to the Senior Leadership Team/Executive Management/Senior Managers, undertaking analysis across a range of functions and projects.
  • Regularly attend Integrated Care Directorate (ICD) service review meetings; reporting on performance, service improvements, quality and processes


  • Excellent communication/customer service skills
  • Recent NHS experience with knowledge of NHS Systems
  • ITIL certified and proven IT Service Management experience.
  • Broad range of technical skills required covering Service Desk, Telephony, Network and Server support

For Further information or to apply for this role please respond to this advert with a copy of your current up to date CV or contact Richard New