Head of Service Management Office (SMO) - Change, Release, Delivery, ITSM, Platform, 21% Pension

Our popular Higher Educational client based in London, is seeking a dynamic, hands-off but technically astute Head of Service Management Office to join the IT Services Platform & Service Delivery Team and oversee the successful translation and expression of the strategic objectives into the delivery of IT services.

You must have strong skills in driving and delivering change within IT Services as well as lead high-performance team; managing communication, motivation, and facilitating change management processes.

As Head of Service Management Office, you will act as Service Owner retaining overall accountability for the assigned service management platforms and tool set administration; managing service reporting, trend analysis, process and systems automation, and project managing service improvement initiatives.

The Service Management Office is a component of Platform & Service Delivery. The Head of SMO is integral in the drive to deliver quality consistent service to end users using the latest technology to providing self service solutions and automation of our digital services. The Head of SMO will ensure the transition, reporting, serious incident, problem and change of services is being delivered as the agreed service levels.

A deep understanding of IT Service as a whole is a must!

As a senior member of the management team in Platforms & Service Delivery, the Head of SMO will lead a team of technical professionals to ensure key services are delivered to the highest standards of end user satisfaction.

Skills and responsibilities:

• The Head of SMO will own the ITSM Tools, Knowledge Management tools Chat, Chatbot, RPA & any other self-service solutions.
• Ensure the transition, reporting, serious incident, problem and change of services is being delivered as the agreed service levels.
• Lead the efficient management of key business partner contracts to ensure optimal value for the university is provided and new possible solutions evaluated for improving business outcomes.
• Develop business cases, proposals and provide reporting to drive informed strategic decision making and continuous improvement
• Lead the Service Management activity ensuring best practice is applied across all IT services. Best practice standards are reviewed and modelled for efficient business outcomes.
• Participate, facilitate and where required, lead on university wide initiatives to improve services
• Lead on the realisation of the Strategy from an IT operational perspective and with a focus on digital capabilities and emerging technologies, continually improve service delivery
• Strong ITSM knowledge

This is a permanent hybrid position (3 days remote, 2 office based in London) and is paying a salary of up to GBP70,000 + great benefits including 21% pension (plus 9 % personal contribution) and 6 weeks holiday.

Again, our London based client is seeking a dynamic, hands-off but technically astute Head of Service Management Office to join the IT Services Platform & Service Delivery Team and oversee the successful translation and expression of the strategic objectives into the delivery of IT services.

Head of Service Management Office (SMO) - Change, Release, Delivery, ITSM, Platform, 21% Pension