Nothing screams Revolution more than change, improvement to be more specific. And at Contact Revolution we are enjoying a partnership with one of our clients that is pushing boundaries in change, improvement and innovation. And yes, that's right...All with the customer and end user in mind.

The time is now right to help support this client on finding a determined, ambitious, fast paced and highly visible Chief Technology Officer.

Working alongside and supported by the CEO the core of this amazing job is to fix, improve, scale and monetise their propriety Customer Contact Technology offering (SaaS). A product with existing chat, bot, IVR, CRM and telephone capabilities.

A snapshot of this hands on and practical role would include:

* Define the IT estate and SaaS strategy, including key elements of innovation [the function of Innovation would report into you]

* Build globally competitive products and platforms which are reliable and scalable

* Define IT build and fix prioritisation and roadmaps

* Improve the delivery of build and fix with leading technology disciplines

* Create reliable & secure networks and ensure platforms adhere to the most stringent security parameters and ensure client / customer data is always well protected. Create a culture where reliability & security are of prime importance.

* Introduce automated testing and rapidly improve testing capability

* Define governance and performance metrics

* Improve the functionality of the help desk, delivering better SLAs

* Interact with key clients to manage their concerns and growth plan

* Work consistently with the business - particularly operations - to categorise and prioritise areas for development

We're looking to get in touch with customer centric individuals that have experience in new-age tech platforms, system integration, a highly analytical mindset and a willingness to just get stuck in!

This is a brief outline of a fantastic role, opportunity and business. For full details please get in touch