Director of Care

Norfolk (GB)
£65,000 - £75,000
30 Nov 2021
14 Dec 2021
Customer Service
Healthcare, Other
Contract Type
  • Supporting the COO and overseeing regional development of the care offering.
  • Form part of a changing, developing and growing regional business across EA.

About Our Client

NorseCare is Norfolk's largest care home provider, providing care and support in residential homes and housing with care schemes across Norfolk and Suffolk.

We provide compassionate, high-quality, award-winning care and support to nearly 1,500 people in residential care homes and housing with care schemes. Many of our locations provide specialist support for people living with dementia, ensuring your loved one is looked after to the highest standard.

Job Description

The Director of Care provides strategic leadership to the Care Operations to develop and deliver high quality services whilst balancing the key drivers of financial sustainability, commercial delivery and regulatory compliance.

Developing and delivering a Care Strategy which achieves NorseCare's Company vision, business objectives, provides for exceptional quality of life for our residents and tenants, and is responsive to the changing environment of care provision for older people and younger adults.

The Director of Care contributes in depth to the strategic planning and corporate management of the Company, supporting the transformation programme, and delivering on key strategic projects that support the business objectives.

Acting on behalf of the Company as the Nominated Individual under the Health and Social Care Act 2008 (Regulated Activities) Regulation 2010.

  • To develop, communicate and implement a commercially-sound Care Operations Strategy and associated operational plans which support targeted growth initiatives without compromising high-quality care.
  • To ensure that Homes and Schemes are fully CQC compliant, aiming for outstanding ratings and deliver on high occupancy whilst maintaining high-quality services.
  • To build and maintain positive relationships with key stakeholders in the public, private and voluntary sectors, including commissioners and partners to raise our profile and secure commitment/involvement in the implementation of strategic planning initiatives and targets.
  • To provide strategic direction, support and motivational leadership to the Regional Directors, leading on an effective performance management culture, and encouraging upskilling to assist with succession planning.
  • To review, continuously develop and maintain a full range of key performance indicators within the Care Operations, regularly reporting on the progress and key milestones/achievements of the Care Strategy to the Senior Leadership Team and the Liaison Board.
  • To investigate and drive new business opportunities including diversifying our current services and expansion into the private care market.
  • To work closely with the Health and safety team to ensure that establishments comply with all professional, regulatory and internal standards and effective risk management is paramount within service delivery.
  • To lead on resourcing our Care Operations in line with the People Strategy and work collaboratively with the Senior Leadership Team to ensure we provide best value care.
  • To lead on the effective management of care budgets, working with the Strategic Development Director and Finance Business Partner to monitor variances, review forecasts and contribute to future budgets; successfully meeting all associated financial targets.
  • To work closely with the Regional Directors on service improvements and service initiatives, leading on innovation and change to underpin growth and the modernisation of services.
  • To share knowledge on any relevant care legislation, external care knowledge, best practice and operational development initiatives with the business and work closely with the learning and development and quality teams.
  • Ensure that the Company's priorities and requirements are delivered to reflect (both internally and externally) professional and exemplary services, of the highest quality.

The Successful Applicant

  • At least 4 years' experience in Senior Management by the appointment date
  • At least 5 years' experience in the field of care services, preferably with multi-site management in older people services
  • Demonstrate leadership experience that inspires and engages both own team and the organisation as a whole
  • Experience of delivering against challenging performance indicators and motivating others to achieve targets
  • Experience of working with a diverse range of both internal and external stakeholders, demonstrating effectiveness in developing and maintaining relationships which contribute to service improvement
  • Management of a variety of projects, influencing and building capacity at all levels to achieve agreed outcomes and timelines
  • Genuine leadership qualities and communication skills with the ability to adapt quickly to changing situations
  • People management, negotiation and change management skills
  • Commercial awareness and business acumen alongside being financially astute

What's on Offer

£65,000 - £75,000 + Benefits

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Ref Code: MPFE1120214536567Z