Change Manager - Customer Operations - Financial Services

Hydrogen Group
275.00 GBP Daily
30 Nov 2021
06 Dec 2021
Professional / Specialist
Contract Type
Contract / Interim

Rate: GBP275 per day via Umbrella
Duration: 6 months
Start: ASAP

Hydrogen's, Edinburgh based Client is looking for a Change Manager to join the Customer Operations team. This role will focus on Business Readiness & the Customer experience. You'll have the opportunity to support the full change cycle from feasibility through to implementation, playing a lead role on behalf of the operational teams. You will work across a varied portfolio of small to large change projects.

Key Responsibilities

  • Building strong relationships with project team members and other stakeholders, when typically there is no direct line management responsibility.
  • Working within the defined project governance framework to ensure risks and issues associated with the project are appropriately recorded and monitored.
  • Identifying and actively managing stakeholders throughout the project to ensure project sponsors, steering groups and other stakeholders are kept informed of project progress with regards to change management.
  • Ensuring business readiness across the operational teams (comms, training and operations) and facilitating between the business and the change project team

Essential Experience

  • Proven track record of engaging with and leading stakeholders through structural, procedural, technology, people & cultural change
  • Excellent communicator with proven ability to influence and engage stakeholders at all levels
  • Excellent knowledge and understanding of change management principles and standards
  • Ability to deliver in new environments/cultures, and guide different personalities towards positive change
  • Knowledge and experience of developing and implementing business readiness plans across cross functional teams