Chief Operating Officer/Head of Operations
- Employer
- Boyden
- Location
- London (Central), London (Greater) (GB)
- Salary
- Up to £140,000 per annum + bonus, share options and benefits
- Closing date
- 30 Nov 2021
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- Sector
- Banking, Financial Services, Insurance, Digital, Telecoms / Utilities, Technology
- Responsibilities
- Executive Management, Finance, Operations, Project / Programme Management, Governance
- Position/Level
- Director, COO, Department Head
- Contract Type
- Permanent
- Language
- English
Job Details
Our client is B2C Fintech business with a business plan and ambition to scale to a multi- million T/O by 2025. Reporting into the CEO, this newly appointed COO position will support in the strategic development, planning and management of all main operational aspects of the firm and general leadership. This role will be critical to ensuring the highest levels of customer experience and customer service and working across multiple teams to continue their growth.
The role
- Provide strong leadership to attract and build collaborative and effective teams.
- Enable the effective and consistent operation of the business to allow the firm to focus on future growth.
- Evaluate the business operations to put forward business cases for change to drive and embed best practices into different business functions from regulatory to customer service.
- Identify and drive improvements in organisational efficiency and effectiveness through a process of continuous improvement.
- Provide leadership oversight on the licenses and ensure the business fulfils regulatory obligations.
Background and Experience
- Previous experience of leading multiple operations which can include outsourcing
- Effective leadership capability to build, develop and empower a senior team across multiple functions.
- Strong project management skills to oversee future projects with defined roadmap and deadlines.
- Track record of high levels of influence and a collaborative leadership style.
- Strong interpersonal skills with excellent written and verbal communication.
- Experience in B2C financial services, or B2B technology sector.
Company
Boyden is recognized as one of the world’s premiere leadership solutions and talent advisory firms. We work with globally-oriented, growth, and emerging organisations providing executive search, interim management, and leadership consulting services, committed to collaborating with clients to discover the right leadership solutions that enable them to meet their business objectives
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