Operations Director - Hotels

London, South East, Central London
From £90,000 to £110,000 per annum + Bonus + Benefits
22 Oct 2021
27 Oct 2021
Professional / Specialist
Contract Type
Operations Director - Central Park Hotel Collection - London

Central Park Hotel Collection is part of the Elite Group is a family-owned hotel operator provider with a number of hotels around London. They have invested in landmark locations and have a myriad of different styles to fit guests coming to the capital and young guests travelling in groups. They are looking to create a hotel brand which will adopt a forward- thinking approach to target the modern guest. They aim to create a unique experience through the use of social spaces, technology and the accommodation offering, to ensure guests have a heartfelt experience.

The Role

The Operations Director will take full operational and financial accountability for several London hotels reporting directly to the owner. The role will also focus on operations, marketing, and sales. You will work closely with online travel agencies and the marketing team to the online booking presence.

The customer journey is a crucial part of the success of the business and a big focus will be placed on how this can be enhanced. You will champion excellence across the teams. This is a hands-on operational role that will have direct line management over a group of hotel managers and head office operational support.

With investment coming into the business over the upcoming years, you will have the opportunity to shape future purchases and building designs.

About You

The successful candidate will possess significant experience of leading multi-site hospitality operation ideally with knowledge of the London market. You will have extensive experience of leading and managing teams, with a proven track record of implementing change management and delivering performance improvement. A high level of commercial acumen is vital, with experience of budget management including setting and achieving financial targets being a key aspect of the role. Demonstrable success in creating a culture of exceptional service delivery is essential.

This role requires creatives and innovative approach to deliver modern and dynamic hotel operation.

For more information about this role, please get in contact with the company's retained consultant James Gregory at The Management Recruitment Group

This job was originally posted as www.caterer.com/job/95132756