Regional Operations Director

Richmond Villages

£80,000pa

Home Based (Expectation to be in Head Office 1 day per week and visit at least 2 villages per week) covering Northampton, Aston on Trent, Nantwich, Williston, and Coventry.

More than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents - providing them with ongoing clinical care and support which helps them live life to the full. That's why it's important that our teams have the support of outstanding leaders to drive continuous improvement throughout our retirement villages.

As the Regional Operations Director at Richmond Villages, you'll lead the operational strategy in designated villages and strive to deliver a successful financial performance. Leading by example, you'll support our Village Managers operationally, ensuring each village delivers or exceeds profit targets whilst providing the highest standard of care, hospitality, and support services to our residents.

About the role

• You'll assist with the preparation of annual budgets and targets for the villages, monitoring performance through proper accounting and reporting
• Leading on project work as required, you'll identify and develop new opportunities to ensure customer satisfaction and improve the profitability of our villages
• You'll complete the required internal/external audits each month, ensuring compliance with all regulatory bodies and appropriate action is taken
• Gathering and analysing market data to inform business decisions, you'll closely monitor competitor activities and decipher when to lead and follow market trends
• Ensuring new policies and initiatives are successfully implemented, you'll take responsibility for the health and safety requirements and ensure adherence to the appropriate legislation
• Providing incident management support, you'll lead on all complaints and implement the learning from all serious incidents and audits, ensuring that concerns raised by staff or residents are actioned and escalated as appropriate
• You'll be responsible for the training and development of our Village Managers and Heads of Department and assist with investigations/disciplinaries as required, ensuring that all villages comply with relevant people legislation

Who we're looking for

You have significant management experience at a senior level with an ability to manage budgets and excellent financial awareness. With a proven record of leading a management team to exceed business results, you're a skilled negotiator with exceptional relationship building skills. You have substantial experience of customer-centric organisations and a good understanding of relevant legislation to ensure organisational compliance. An NVQ Level 4 Registered Managers Award (or equivalent), knowledge of formulating policies and procedures and experience of working with health professionals would be advantageous. With an open and approachable attitude, you're a confident leader who can successfully manage change and mitigate business risk.

What's in it for you?

• Discretionary bonus of up to 25% of base salary
• prospects
• Health & wellbeing tools; including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
• Contributory pension (up to 5%) and life assurance
• Individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, on-going training and development to support your career

*All offers are subject to a DBS check

Who we are

For over 20 years Richmond have been at the forefront of luxury retirement living. We're proud that we attract the best people and even prouder of how long they stay with us. Having won numerous awards for architecture, landscaping and care, we are now the benchmark for retirement villages in the UK. A totally fresh concept in retirement living, we ensure our residents retain as much independence and choice as possible while helping retain their 'zest for life'.

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

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