Head of Field Services

Recruiter
Venesky Brown Recruitment Ltd
Location
Edinburgh, Midlothian
Salary
450.00 - 500.00 per day
Posted
22 Sep 2021
Closes
29 Sep 2021
Ref
2479987785
Position/Level
Professional / Specialist
Responsibilities
Analyst
Sector
Technology
Contract Type
Permanent
Language
English
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Head of Field Services for an initial 6 month contract with the potential to extend on a rate of £450-500/day (inside of IR35). Due to the current circumstances this role will be remote based for the foreseeable future.

Responsibilities:
-Lead and manage Field Service operations including enumeration, field force, mobile workforce management, print, logistics, and paper capture, and non-compliance.
-Work strategically and collaboratively across the programme, taking a multi-disciplinary approach, to ensure successful planning, preparation and delivery of the business design for live operations.
-Lead and manage Field Service operations across all functions during live, including working collaboratively through governance forums to monitor progress, review escalated incidents, make operational and tactical decisions, implement appropriate responses, and present escalated decisions and updates to senior management.
-During live', work collaboratively with other Collect & Operate functions (Public Assistance, Communications & Engagement, and Support & Planning) as well as DPS & Outputs, Service Delivery, and PMO to ensure the delivery of successful outputs.
-Participate in and provide input to key governance forums.
-Be prepared to identify, report, monitor, and resolve issues and incidents as part of the Project Incident Management process.
-Lead the evaluation of Field Service operations and recommendations
-Directly line manage the Field Force, Field Force Training, Enumeration, and Non-Compliance leads

Essential Skills:

-A successful and demonstrable track record of operational delivery of challenging projects, nationwide logistical events, or programmes of similar scale, complexity, and nature.
-Proven experience of operational leadership to include as a minimum appropriate governance arrangements, provision of management information, risk management, issue resolution, business continuity and incident management.
-Strong interpersonal and people management skills. Experience of having led complex business operations to meet agreed quality and cost targets.
-Delivery of operations with high profile security and information assurance requirements or experience of managing operations for a large scale data collection or survey organisation or programme.
-Ability to collate and analyse different forms of information to provide recommendations and inform decision making.
-Flexible approach to work with the ability to prioritise and manage a team and a varied workload under pressure.
If you would like to hear more about this opportunity please get in touch.