Customer Transformation Senior Manager

Location
England, West Yorkshire, Leeds
Salary
Negotiable
Posted
14 Jun 2021
Closes
28 Jun 2021
Ref
JN -062021-2925404
Contact
Susan Black
Position/Level
Senior Management
Contract Type
Permanent
Language
English

Our client is looking to appoint a Customer Transformation Senior Manager to be based in either Leeds or Birmingham, working predominantly with Government, Health and Infrastructure clients.

Client Details

Global Tier 1 Consulting firm. This role can be based in Leeds or Birmingham.

Description

Due to continued growth, our client is looking to appoint a Customer Transformation Senior Manager into either their Leeds or Birmingham teams. Working predominantly on projects across Government, Health and Infrastructure sectors, the Customer Transformation Senior Manager will be responsible for designing and delivering a variety of customer-focused projects across strategy, insight and technology deployment.

As a leader in this team, the Customer Transformation Senior Manager will leverage internal and external networks to develop business leads and sales opportunities for the business, developing client relationships to enhance the firm's reputation but also to identify further client opportunities.

Profile

To be successful in your application, you must have the following skills, experience and qualifications:

  • Proven experience of developing customer strategies, service design and operating model design;
  • Experience of delivering significant customer transformation projects, across Government, Health or Infrastructure;
  • Proven track record of shaping and leading digital, customer experience or CRM enabled transformation;
  • Leadership experience within a Consulting firm or Digital System Integrator;
  • Experience of business development advantageous.

Job Offer

£Excellent - dependent on experience.

Opportunity for hybrid working.