Interim Project Manager - Global Customer Services
- Employer
- Michael Page Sales Feed
- Location
- England, Cheshire, Ellesmere Port
- Salary
- Negotiable
- Closing date
- 6 May 2021
View more
- Sector
- Manufacturing
- Responsibilities
- Customer Service
- Position/Level
- Professional / Specialist
- Contract Type
- Contract / Interim
- Language
- English
Job Details
To identify gaps in process between sales and operation and enable a efficient layer of service structure to engage with both external and internal customers.
Client Details
Survitec is a global leader in survival and safety solutions to the marine, energy, aerospace and defence markets. Throughout its 160 year history, it has remained at the forefront of innovation, design and application engineering and is the trusted name when it comes to critical safety and survival solutions.
Survitec operates through two distinct businesses, for Marine and Aerospace & Defence. Together they have over 3,000 employees worldwide covering 8 manufacturing facilities, 15 offshore support centres and over 70 owned service stations. It is further supported by a network of over 500 3rd party service stations and distributors.
By setting the global standard in critical safety and survival, Survitec protects over one million lives every day.
The business is currently going through an exciting period of positive change, this opportunity is based in the Aerospace & Defence business.
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Description
The Interim Project Manager - Global Customer Services will identify gaps in process between sales and operation by undertaking gap analysis working with Sales force as a partner.
They will enable a officiant layer of service structure to engage with both external and internal customers.
The role is project driven and may lead to full time employment dependant on outcomes.
Over remit will be to :
Interface between sales & operations*Interface between all OEM sites, giving sales managers single points of contacts *Service level agreements (costings and order confirmation for clients) *KPI's and objectives clearly linked to desired outcome of the team Assist sales team with costings for products. Provide "true" cost to Survitec- Provide estimated lead times and MOQ's to sales team
Profile
The Interim Project Manager - Global Customer Services will have:
- Customer Services leadership background ideally
- Worked in a new department setup with global infrastructure
- Sales operations and process development exposure working with ERP systems and CRM ideally Salesforce.
- Interim experience enabling change/transformation, fostering internal relationships whilst accountability.
- Work from home or office
- Passionate, driven, analytical, autonomous, enabler, honest and solution orientated.
- Interim ( 4 months, 5 days a week) role which could go to FTE
Job Offer
Package on offer is commensurate with the role
Company
If you work in Sales, you know that the best way to generate repeat business is to win your client’s trust. At Michael Page Sales, we subscribe wholeheartedly to this philosophy, offering you a one-on-one service that’s all about building a lasting, mutually beneficial relationship. Getting to know you - your background, your skills, what you want from your career – gives us the edge when it comes to finding you that perfect job in Sales.
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