Head of Operational Technology & Transformation
- Employer
- Nexere Consulting Limited
- Location
- United Kingdom
- Salary
- 80000.00 GBP Annual + benefits
- Closing date
- 25 Jan 2021
View more
- Sector
- Telecoms / Utilities
- Responsibilities
- Information Technology
- Position/Level
- Professional / Specialist
- Contract Type
- Permanent
- Language
- English
Head of Operational Technology & Transformation
Vacancy Description Overall purpose of the role
The company is currently going through an exciting IT transformation which will strategically change the way it delivers IT support and services to its business and end users. To help support this strategic initiative, a new IT Application Services team is being introduced, which will become the single point of contact for end users requiring IT Application implementation, enhancement, support and services.
This position is part of Application Head's management team, reporting into the Head of IT Application Services and helping to devise and deliver the departments overall strategy in the short and long term. The role will be expected to liaise with the Strategy & Architecture, Service delivery and project delivery counterparts, to ensure that the applications are supported & projects are delivered to the highest standards.
Scope of role
The roles is responsible to manage the Operational Technology and Telemetry team for applications. The role is expected to oversee Operational Technology and Telemetry application patch/release/upgrade/replacement implementation on OT/IT ecosystem. Managing Operational Technology and Telemetry application efficiency including focus on OT and Telemetry tools (Prism and PI). The role will support the system release Management life cycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple Operational Technology and Telemetry applications across portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, Projects and Programs. The key focus of the role is to be effective team manager to get best outcome from team.
Major accountabilities of role
Operational: Responsible for implementation of Digital and Integration application management and release strategy aligned with overall IT working practices.
Day to day: Managing daily management of applications availability aligned with SLA's and OLA's agreed for the respective system. Producing management reports for weekly reviews. Delivering zero unplanned downtime on applications.
Team Management: Performing team management and direction setting for team aligned with SLA/OLA targets. Working closely with service management team on application support.
Responsibilities
Managing the corporate application support team in delivering SLA and OLA's agreed aligned with overall ITOM ( IT operating model)
Define and build corporate applications tools required for application service management.
Ensuring Support requests are effectively triaged and resolved in a timely way as well as setting the priority of requests in collaboration with service desk.
Working alongside the PMO to ensure Projects are accommodated with support and the wider IT function to ensure change is managed alongside other IT activities.
Ensuring the integrity of the application landscape (functional consistency) and proactively working with wider application team to ensure it is patched and maintained in line with current best practice.
Develop and drive a strategic plan to integrate digital delivery approaches and best practice across the IT ecosystem.
Support discovery processes to establish and review where they currently stands in terms of Operational Technology and Telemetry applications across business processes and customer experience
Work with wider stakeholders in identifying the specific Operational Technology and Telemetry application improvement opportunities that exist across the business
Knowledge regarding how each Operational Technology and Telemetry tool and technology works, including the strengths, benefits, limitations and costs.
Experience and capability requirements
Knowledge/experience:
Deep knowledge and experience in Operational Technology and Telemetry application technologies through various versions specially OSIsoft suite and Prism Suite.
Deep knowledge and experience in managing a complex system ecosystem with varied applications ( Cots and Custom)
Knowledge and experience in managing system releases via BAU and emergency changes.
Experience in working in zero unplanned downtime environment.
Good understanding of telecom infrastructures and relation with OT/Telemetry systems. Capability:
Experienced team manager managing a team of application specialists.
In-depth knowledge of the Digital and Integration products and development framework with a proven track record of standing up a system database services from scratch
Ability to organise and manage a team of application administrators and specialists.
Knowledge of IT Service Management toolsets, including Knowledge Base & Configuration Management
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