Customer Transformation Director
- Employer
- BIE Executive
- Location
- England
- Salary
- £90k - 100k per year + bonus and bens
- Closing date
- 20 Jan 2021
View more
- Sector
- Technology
- Responsibilities
- Project / Programme Management
- Position/Level
- Department Head
- Contract Type
- Permanent
- Language
- English
Job Details
Experienced Transformation / Programme Director required for this international technology business undergoing significant change. Reporting to the Chief Customer Officer you will define and implement a programme to transform customer experience across the organisation providing a more consistent, efficient and streamlined service offering to the international customer base. This will include looking at the TOM, ways of working, systems and processes across multiiple functions, skills required and significant culture change.
As the successful candidate you must demonstrate:
- Previous experience defining and delivering customer service / customer experience change programmes
- Strong subject matter expertise in customer operations
- Hands on knowledge of project management tools and methodologies
- Experience working in international organisations with matrix structures
- Excellent stakeholder management and relationship building skills
- Ability to communicate with stakeholders at all levels
Additional information
- ASAP start date
- Remote working with UK travel
- Base salary circa £100K + bonus and benefits.
Company
Working With Organisations Going Through Change
BIE develops senior talent solutions for every stage of your journey.
Everything we do revolves around supporting your business at every stage of your growth journey, whilst leaving a positive legacy to achieve continuous growth and success.
By maintaining close on-going relationships with everyone we work with we are able to generate long term loyalty, and have a clear understanding of each individual's strengths and ambitions. This enables us to deliver a selective list of high quality potential candidates very quickly.
Using a mix of interim management, executive search and business consulting services, we can help you to build the right capability to meet your evolving needs and requirements.
We have deep functional expertise in:
• Finance
• Human Resources
• Transformation
• Supply Chain & Procurement
• Technology
• Executive Leadership
This ensures that whatever evolutionary opportunity you face, you can find the leadership and internal capability to deliver
- Website
- http://www.bie-executive.com/
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