Customer Transformation Director

Recruiter
BIE Executive
Location
England
Salary
£90k - 100k per year + bonus and bens
Posted
06 Jan 2021
Closes
20 Jan 2021
Ref
PR/015103
Contact
Steve Arrow
Position/Level
Department Head
Sector
Technology
Contract Type
Permanent
Language
English

Experienced Transformation / Programme Director required for this international technology business undergoing significant change. Reporting to the Chief Customer Officer you will define and implement a programme to transform customer experience across the organisation providing a more consistent, efficient and streamlined service offering to the international customer base. This will include looking at the TOM, ways of working, systems and processes across multiiple functions, skills required and significant culture change.

 

As the successful candidate you must demonstrate:

  • Previous experience defining and delivering customer service / customer experience change programmes
  • Strong subject matter expertise in customer operations
  • Hands on knowledge of project management tools and methodologies
  • Experience working in international organisations with matrix structures
  • Excellent stakeholder management and relationship building skills
  • Ability to communicate with stakeholders at all levels

 

Additional information

  • ASAP start date
  • Remote working with UK travel
  • Base salary circa £100K + bonus and benefits.

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