Head of Cloud Service and Operations

Mentmore Recruitment
The Vale of Glamorgan (Bro Morgannwg)
85000.00 - 90000.00 GBP Annual + Bonus
02 Dec 2020
07 Dec 2020
Professional / Specialist
Information Technology
Contract Type

One of my clients a rapidly growing software company has an exciting opportunity for a Head of Cloud Service Operations. We are looking for a leader to drive the business forward with their Cloud Operations and technology landscape.

Working g closely with the architecture and development teams to enable the companies flexible and agile infrastructure through DevOps technology.

Leadership strategy and a service delivery customer approach mindset is needed to succeed


Containers, Kubernetes, CI, CD Pipelines ELK Stack-ITIL DevOps


The role will require you to manage and be responsible for:

  • All cloud based technology platforms and environments.
  • A customer-first service delivery management team.
  • The on-premise infrastructure monitoring and management.
  • Maintaining and evolving software releases pipelines and automation.
  • Internal IT operational provision and hardware setup.
  • On-boarding of new customers, products, projects, and services.
  • Management of customer issues through second- and third-line resolution.
  • Developing, managing, and improving relationships with key cloud, hosting suppliers and group technology partners.
  • Managing priorities with close working relationships with our customers, development, sales, and account management teams.
  • Monitoring and reporting on the customer service provided along with responsibility for continuous service improvement.

 You will be required to have a high level of skill and experience in:

  • Technology and service management leadership, with at least 5+ years of managing people and teams.
  • DevSecOps ways of working such as Lean, Agile and Kanban.
  • Product Management and cross-functional teams.
  • AWS Services (EC2, S3, Auto-Scaling, Lambda, SQS, & RDS) Kubernetes (K8S), ELK and Containerisation (Docker) along with Git Flow.
  • Linux, Microsoft Windows, MacOS, and iOS environments.
  • Problem ownership, resolution conflict and continuous improvement.
  • Atlassian product suite - Jira Software, BitBucket, Confluence and OpsGenie.
  • Automation, Micro Services, CI/CD pipeline development and management.
  • Information security, integrated vulnerability scanning, compliance, and penetration testing.
  • Entire software development life cycle.
  • Ability to work and lead a team as part of a project.
  • The ability to own and prioritise work to agreed and visible deadlines.

Containers, Kubernetes, CI, CD Pipelines ELK Stack-ITIL DevOps

Pleas contact Diarmaid Williams in regards to this vacancy and submit your CV via jobserve