Head of UK Service Delivery - Fund & Corporate Services
- Employer
- E Financial Careers UK
- Location
- London
- Salary
- £130,000 - £150,000 + Bonus + Benefits
- Closing date
- 28 Jan 2021
View more
- Sector
- Financial Services
- Responsibilities
- Analyst, Finance
- Position/Level
- Professional / Specialist
- Contract Type
- Permanent
- Language
- English
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Key Responsibilities:
- In charge of all aspects of operational management for fund and corporate services within the business line with fund and corporate clients across alternative managers.
- Manage the Service Delivery Directors, with overall responsibility for a team of large department.
- Responsible for the profitability and financial performance of the business line
- Serve as the service delivery lead on a selection of UK multi-service clients and ensure client satisfaction.
- Ensure the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs
- Serve as primary contact person for escalations and ensure client satisfaction.
- Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
- Ensure all work performed is invoiced on time and in line with client contracts.
- With the relevant sector head and Service Delivery Directors, prepare the annual budget for the Service Vertical.
- With the UK finance director deliver and report on client and service profitability for each service
- Preparing management and board reports.
- Ensuring all regulatory submissions are compliant with the relevant standard & filed within the required deadline.
- Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service
- Lead process improvement in your area.
Key Skill and Attributes
- Strong relevant experience with at least 5 years at Director level.
- Strong management skills with a drive to creating and instilling a high-performance culture.
- Customer service oriented with a passion for consistently exceeding client expectation.
- Keen eye for detail and ability to see, implement and own changes to process to improve service delivery to clients and improve profitability from the services provided.
- Degree qualified in either Business Management, Accountancy or equivalent
- Experience in a relevant industry preferred but not essential
- Proven track record in delivering operational improvement resulting in improved client retention and increased profit marginr
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