Head of Customer Service (m/f)

JobLeads GmbH
London, WC2N5DU
£150,000 - £200,000 Per Year
15 Oct 2020
19 Oct 2020
Analyst, Customer Service
Contract Type

Head of Customer Service (m/f) Location: London 

If you want to take that next step to level up your career, JobLeads is the preferred partner for you as executive or specialist. Currently we have several senior level career opportunities in customer service in the London region. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you all suitable positions.

Your tasks:

  • Drive initiatives to achieve customer satisfaction and efficiency KPIs
  • Lead a team of customer service managers and specialists
  • Develop and execute against a customer service strategy that builds and sustains customer loyalty
  • Constantly monitor and improve all processes and aspects of a great customer service organization
  • Grow and sustain a culture of customer-first mentality, collaboration & knowledge-sharing, and high performance Innovate based on customer needs
  • Advocate on behalf of customers when collaborating with other departments to improve the service delivered to customers

Your profile:

  • Deep knowledge about customer service technology & tools
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Several years of experience in a director-level customer service management role
  • Proven track record of improving customer satisfaction and efficiency KPIs
  • Hands-on manager who leads by example
  • Strong analytical skills and business acumen
  • Excellent command of English Data- and process-oriented approach to solving problems
  • Outstanding communication and leadership skills

More options for your career: Currently we are looking for qualified candidates for several positions. We are glad to get in touch, if you are interested in this or a similar job opening. Apply

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