Non Executive Director - Subscriptions and Memberships

14 Oct 2020
23 Oct 2020
Professional / Specialist
Contract Type

Are you a policy specialist, passionate about championing consumers' rights, tackling potential harm and looking to help an organisation make a difference? Then we would love to hear from you.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit, we reinvest our profits into our charitable activities. Our impact is in key areas such as digital life, consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial.

Let us tell you more about the role

You will be joining us as a Non-Executive Director to play a crucial role in our evolution. The Which? Limited Board is responsible for overseeing and setting the strategy for our commercial activities.

As a Non-Executive member of our commercial board, you will use your experience to support Which? to achieve its membership and subscriptions ambitions, accelerating how we capture the opportunity digital represents. You will challenge the executive team to be ambitious, grow and diversify our community of paying and non-paying members, adapt our subscription and membership model, increase our commercial opportunities through our sources of income and engagement and create and deliver products and services that are irresistible to our target audience

As a Non- Executive Director you will bring experience or understanding in the following:

  • Commercial experience, with an understanding of subscription and membership models across digital, print and membership
  • Proven experience of transitioning a print offering to a digital one, evolving the products and services for digital users
  • Track record of engaging audiences and converting non paying community through to monetized models through subscription, membership or other commercial offerings to increase revenue
  • Experience of consumer marketing and branding , to support brand reach, acquisition, retention and overall revenues
  • Experience of enhancing acquisition, retention and overall revenues through product innovation, creating relevant products for consumers, and building organisational capability.•

To find out more about us, please see our candidate pack

Let us tell you about our culture and how we work

As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.

Having an inclusive environment, that is values led is key for us, so that we can work better together, ensuring we have a connected, cross functional approach to accelerate opportunities to advance our key strategic priorities.

We are really excited to recruit and welcome a new team member to the Which?. We believe that a diverse workforce helps us to understand all UK consumers. We welcome applications from all backgrounds, and we are particularly keen to hear from people who are from an ethnically diverse background or disabled people, who are currently under represented on our Board and Council. Everybody should be able to be part of our recruitment processes; therefore we make reasonable adjustments to accommodate our candidates.

If you would like to find out more about how you can lend your expertise to help us solve some of the biggest problems for consumers in the 21st century and beyond then we would love to hear from you!