CRM Business Analyst (MS Dynamics CRM)

£40,000 - £50,000 per annum + Benefits
07 Oct 2020
21 Oct 2020
Steve Jackson
Contract Type
Arabic, English, French

CRM Business Analyst (MS Dynamics CRM) required to join Manufacturing and Production business on EU deployment of MS Dynamics CRM system

Amazing opportunity for seasoned Business Analyst with CRM expertise to work in large business embarking on large CRM project

Client Details

Large business embarking on large-scale MS Dynamics CRM project


  • Supporting the successful deployment of the Division wide CRM tool, Microsoft Dynamics
  • Monitoring and managing the core team support email box ensuring users are responded to in a timely fashion
  • Developing and delivering functional and user testing sessions when needed (upgrades, new functionality, reported bugs)
  • Monitoring interfaces between systems to ensure data quality
  • Identification of any upcoming or newly released functionality and investigating how this would fit our business processes as part of the periodic upgrade process
  • Managing users, user privileges and license allocation to ensure efficient use of licenses
  • Provide BAU support to (key)users and follow our support processes
  • Set up user and manage access rights and security model
  • Attend weekly calls with IT and suppliers to monitor support performance and keep the key users up to date with progress/input need
  • Build training materials / eLearning modules to enable remote training
  • Manage periodic platform upgrades (investigation, testing, documentation)
  • Support CRM Roll-out: explanation of CRM processes (CR, Support, user management) and support key users/end-users training where needed
  • Act as an escalation point for Key users/end users if any IT service delivery failure


All applicants need to have significant experience working on CRM projects (MS Dynamics CRM preferred)

Must have demonstrable experience working as an IT Business Analyst in fast paced environment

Ability to work autonomously and work from home - need to be a self starter

Candidates will be required to travel to EU sites for Go-Live (when safe to do so)

Functional and Non-Functional requirements elicitation experience

Ability to work with diverse set of stakeholders; Developers, Directors, Programme team, MS Partners and 3rd parties and work closely with users of the CRM system

Job Offer

£40,000 - £50,000 + benefits