Interim Director - Financial Services or Regulated Consumer Services
Our client’s a multichannel, mid-sized, Financial Services organisation. They are dedicated to helping customers to own their own homes, provide safe and secure places for their savings, and help customers to manage their finances. Our client’s a values-based business working to provide personal customer experience and a great place to work. The business plays a full part in the local community and takes pride in this role.
Focused on managing the balance sheet and the business for the needs of their savers and borrowers, they are investing in their future. As part of a strategic step, our client’s seeking Interim leadership support to work as a member of the Executive and to assist in leading the business and to prepare for the launch of a new digital proposition. Reporting to the CEO, the Interim will be responsible for taking on a broad base of tasks and objectives, working across the enterprise. The brief will encompass customer experience, P&L/ product, service, sales, and marketing.
Ideal candidates will have the multi-channel experience, including branches and digital. Practised and proven in successfully growing a business and effective customer experience, you will have led significant product and service improvements and will be experienced in leading change, including business, process, and culture. Having worked effectively as a member of the Exec, the postholder will have progressed their career within a commercial leadership role and within regulated financial services, retail or consumer, ideally including a mid-sized retail bank, building society, or other regulated retail product or service provider.