Trilogy are currently looking for a CRM Business Analyst on behalf of our Irish Financial Services client on a contract basis.

This is an exciting opportunity to join a successful company, operating in a rapidly growing market.

You will work with key business stakeholders to define and document business processes and requirements.

Responsibilities:

• Ensure systems and changes are smoothly transitioned into operation including, supporting documentation and required user training.
• Assist the business teams in modelling as-is & to-be processes and in identifying issues and opportunities for improvement.
• Work with Business owners, the Business Analyst Team and technical IT Development teams to understand fully the business requirement and document accordingly.

Essential Experience:

• High level understanding of technical concepts - including Datamodelling
• Experience in preparing and conducting business analysis workshops
• Management of the full life cycle of a project and multi-disciplinary teams
• 3 years + experience in a Business Analyst role for a CRM platform implementation
• User Research and Personas
• Customer Journey Mapping and Design
• User Experience design
• Data analysis and design for driving data insights and user experience
• Conducting Design Sprints and co-creating experiences with business users
• Service Blueprinting/Process Design

Skills/Behavioural Competencies

• Excellent analytical and problem-solving skills.
• Excellent communication skills.
• Results focused; competitive drive and ability to work under pressure
• Ability to prioritise and multi-task within the role.

The role is remote however as our client is Irish they will need someone who will be able to do work in Ireland when needed.