DV Cleared Support Specialist - Config and Asset Management

Som-3 Recruitment
450.00 GBP Daily
11 Sep 2020
17 Sep 2020
Professional / Specialist
Information Technology
Contract Type
Contract / Interim

Technical Support Expert (Asset and Configuration Management)

  • Candidate must hold valid DV Clearance
  • 6 month contract
  • Remote based plus travel to site in London and Cheltenham
  • Rate from GBP450 per day upwards depending on experience

Role Profile

Provide technical support services within a secure government environment with responsibility for:

  • Investigating, diagnosing and remediating complex technical issues.
  • Maintaining and updating integrations with connected 3rd party systems.
  • Producing and reviewing technical documentation.
  • Maintaining and updating design documentation to reflect changes.
  • Planning and implementing system upgrades and new interfaces.
  • Participation in and support of performance testing and security vulnerability testing.
  • Communicating with Support and Product Development teams.
  • Supporting, guiding and mentoring less experienced team members.
  • Identifying, planning and implementing improvements in accordance with the Authority's Continuous Service Improvement (CSI) process.

Person Profile

  • This role involves providing services as part of a small team, working in close conjunction with other teams both within the Authority and within the larger organisation.
  • In-depth experience supporting the following software tools:
    • UCMDB and discovery agents
    • Asset Manager (AM)
    • Connect IT
  • Able to demonstrate significant experience of troubleshooting and diagnosis of technical issues.
  • Willing to be available outside of normal hours on occasion to support upgrades and service restoration activities.
  • Able to demonstrate excellent team-working skills.
  • Strong interpersonal and communication skills across all stakeholder levels.
  • Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
  • Specific knowledge of secure government operations and ways of working.
  • Background in Service Management Capabilities and experience of working with Service Management toolsets.
  • Current DV clearance required.
  • Experience of working with personnel in a cross agency environment is highly desirable.