Technical Support Expert (Asset and Configuration Management)

• Candidate must hold valid DV Clearance
• 6 month contract
• Remote based plus travel to site in London and Cheltenham
• Rate from GBP450 per day upwards depending on experience

Role Profile

Provide technical support services within a secure government environment with responsibility for:

• Investigating, diagnosing and remediating complex technical issues.
• Maintaining and updating integrations with connected 3rd party systems.
• Producing and reviewing technical documentation.
• Maintaining and updating design documentation to reflect changes.
• Planning and implementing system upgrades and new interfaces.
• Participation in and support of performance testing and security vulnerability testing.
• Communicating with Support and Product Development teams.
• Supporting, guiding and mentoring less experienced team members.
• Identifying, planning and implementing improvements in accordance with the Authority's Continuous Service Improvement (CSI) process.

Person Profile

• This role involves providing services as part of a small team, working in close conjunction with other teams both within the Authority and within the larger organisation.
• In-depth experience supporting the following software tools:
  • UCMDB and discovery agents
  • Asset Manager (AM)
  • Connect IT
• Able to demonstrate significant experience of troubleshooting and diagnosis of technical issues.
• Willing to be available outside of normal hours on occasion to support upgrades and service restoration activities.
• Able to demonstrate excellent team-working skills.
• Strong interpersonal and communication skills across all stakeholder levels.
• Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
• Specific knowledge of secure government operations and ways of working.
• Background in Service Management Capabilities and experience of working with Service Management toolsets.
• Current DV clearance required.
• Experience of working with personnel in a cross agency environment is highly desirable.