Aftermarket Director / Head of Aftermarket / Senior Aftermarket Manager

National Transport - Bus / Coach
West Yorkshire (split between office & field work)
6 Month Contract
£Negotiable

We are currently supporting a client in their search for an Aftermarket Director / Head of Aftermarket / Senior Aftermarket Manager whose experience is built up within the national transport (bus / coach) industry.

The Role

Reporting directly into the board you will be tasked with leading our client's aftersales, customer service and field service teams across the UK.

You will take an active part in the Senior Leadership Team and the Aftermarket management team, prioritising and implementing the organisational development strategy. You will lead the function and develop a strategic approach to customer care promoting innovation, efficiency and customer focus in service delivery.

Key Duties include

Full Profit and Loss accountability, with responsibility for developing an aftersales, parts sales, field service strategy that is in line with the annual forecasted budget. This will include the delivery of cost reduction initiatives, the improvement of services activities, workforce planning, and to maximise commercial opportunities.

To put plans and activities in place to increase the revenue across the companies Service Centres.

Responsible for leading and delivering programs of transformation and business improvement initiatives including people; cultural change; continuous improvement in service delivery and improve customer services.

Create and build on, positive and intimate relationships with customers, suppliers and clients establishing trust and credibility.

Drive customer satisfaction to the highest degree which will involve proactively identify strategic, added value services for customers and help to grow the customer base from an after sales and service perspective.

Responsible for leading and managing effective service delivery and ensure that customer problems and complaints are solved quickly and eefficiently.

Manage high performance through people, providing mentoring and coaching to members of the team, ensuring that clear goals and objectives are set and monitored.

The Person

Splitting your time between the West Yorkshire office and customer sites, the ideal Aftermarket Director / Head of Aftermarket / Senior Aftermarket Manager will have the following skills and experience:

• Strong track record of leading aftermarket strategies within the bus / coach industry.
• Candidates from senior aftermarket, fleet management and engineering management roles will be considered.
• Strong commercial and budgetary acumen.
• A dynamic person who knows how to create credible solutions for a highly demanding customer base.
• Intuitive, energetic and charismatic, you will be forward thinking, the type to create opportunities and will have a passion for creating customer excellence.
• Customer care focused