Interim Head of Customer Experience and Communications

Recruiter
Futures
Location
London, London
Salary
£500 - £550/day
Posted
10 Oct 2019
Closes
08 Nov 2019
Ref
1293019424
Position/Level
Professional / Specialist
Sector
Other
Contract Type
Permanent
Language
English

Our client is a council / Local Authority in London who are looking for a high-level and professional Interim to cover the enclosed post, your role will be to:

  1. Lead high performing, ambitious communications, customer services, complaints, Members Enquiries, consultation and community engagement services, while driving forward innovation and improvements to increase income generation and maximise commercial opportunities.
  2. Strategic responsibility for protecting and enhancing the councils reputation through a highly professional communications and engagement service.
  3. Lead and drive the delivery and continuous improvement of the councils customer contact (face-to-face, telephone, website and digital platforms). Innovating and driving the use of digital and social media to improve the delivery of services to residents and customers efficiently and effectively.
  4. Lead high performing engagement and consultation services to ensure that the Councils residents, customers and community partners are fully engaged with the Councils agenda and strategic priorities, continually driving innovation through digital engagement and a new engagement strategy for the organisation.
  5. Lead the Councils corporate complaints and Members Enquiries service, taking a proactive approach to resolving external customer complaints and using customer feedback to drive service improvement across the organisation

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