Operations Director

J2 Consultancy Ltd
City Of London,London
£125,000 per annum
05 Sep 2019
05 Oct 2019
Professional / Specialist
Contract Type
This is the chance to work for one of the most reputable specialist lenders in the UK market today. A fantastic opportunity for an Operations Director to work for an industry leading business, develop a strategy, new team and area and make a positive contribution towards their Consumer Lending channel and business growth.

This role will be held within a business unit that is part of a wider, award-winning lender. Financially backed by a venture capitalist that have an impressive background and history of funding some of the biggest names within the UK lending industry. There are HUGE ambitions driven by the leaders at the helm of this lender and they have expectations of becoming the go-to lender within the consumer lending space. They are a regularly featured in the trade journals with a creative and unique product offering and are constantly looking at ways to disrupt the market by developing into new funding streams. They have a fantastic culture where all employees are engaged and genuinely bought in to the long-term vision of the company.

The Successful Operations Director will be responsible for:
  • Managing a business area within the Consumer Lending arm which includes Customer Service, Sales, Underwriting, Complaints and Collections
  • Building a personal rapport with business unit leadership and developing clear communication streams
  • Driving best behaviours and improving overall services for their existing and new customer base.
  • Understanding key business units and working innovatively to improve processes throughout the business
  • Continuous development of teams and individuals, creating a clear vision for the long-term business goals
  • This well-established company have been consistent in their growth, successful recruitment will be an integral part of the role to help this growth continue

The Successful Operations Director will have:
  • Operational management of operations and controls within a contact centre environment/customer facing environment
  • Financial services experience within the consumer lending arenas
  • An understanding of Section 75 of the CCA
  • Previous experience of transitioning manual processes to automated processes as volumes and business levels increase
  • Previous experience within FSA/FCA/PRA regulated businesses with a strong understanding of FCA regulations
  • Previous experience of working as a Operations Director, Head of Operations or COO
  • Experience of ExCo level presentations
  • Strong interest in training and development of staff

If you can see yourself as the Operations Director for one of the best Specialist Lenders in the UK, be rewarded with a highly attractive salary of up to £135,000, receive competitive bonuses and an excellent benefits package then look no further.

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