Account Director - SaaS
Account Director – SaaS
Management of Key Accounts for Award Winning Software Company
London and South East
£50,000 - £55,000 Base OTE £90K uncapped
Our client is an established software company with a unique proposition in the cyber security and enterprise risk management arena. They have won multiple awards for the innovation, speed of implementation and value-add that their SaaS solutions bring to their clients. Not surprisingly those clients include global enterprises and Government departments, taking advantage of the competitive edge that our client’s products bring them. As part of a step change in their growth, our client now wishes to hire an Account Director who will play a pivotal role in their continual development.
The Account Director will take ownership of the top twenty clients our client has established and ongoing relationships with. He or she will ensure that the current high level of loyalty these customers demonstrate is maintained as well as identifying upsell and cross-sell opportunities to increase the value-add to the client and the revenue spend with our client. The criticality of their products mean that engagement is at C level with genuine engagement in strategic decision-making within some very large organisations. The Account Director will work closely with presales teams and technical consultants to ensure that the customer receives the highest possible level of service and support.
The successful candidate will have a proven track record of managing large clients in a SaaS environment. A detailed product technical knowledge is not required but applicants need to be able to understand complex concepts and have the ability to articulate them to both technical and non-technical audiences, supported by experts as required. Creative thinking, senior level stakeholder management and commercial nous are all prerequisites for this position. Our client is London-based but with an international client list there will be the need for some overseas travel.