Chief Executive Officer
The Business Banking Resolution Service (BBRS) is a new industry-funded voluntary dispute resolution service that is being set up to resolve historic and future disputes between SMEs and participating providers of banking services.
The Service will reach fair and reasonable determinations on an independent basis and without the need for litigation. It will become a trusted and independent partner to eligible SME customers and banks in restoring mutual trust between the parties, and provide a customer focused service which prioritises those with the greatest vulnerability. The BBRS will also ensure the highest quality standards as a leading voluntary dispute resolution service, continually learning from customer feedback to identify service improvement actions for the banks.
We are looking for an exceptional Chief Executive Officer (CEO) to develop and deliver the new voluntary dispute resolution service. With accountability for starting, building and running the organisation and meeting associated customer needs, you will work closely with the Board, Chief Adjudication Officer, and with banks, media and other opinion formers. You will develop a culture of doing the right thing, embedding core values of fairness, impartiality and objectivity to resolve disputes between customers and other parties, and will enforce policies and procedures that ensure adherence to legal, regulatory and ethical standards.
This is a high-profile appointment requiring an outstanding track record of leadership and of developing productive alliances across a wide range of professional communities, agendas and audiences. Strong skills in persuading and influencing will be as important as robust operational leadership capability. You will be committed to delivering fair, consistent and reasonable outcomes.
We are guided by the commitment to do and be seen to do what is right, fair, and reasonable at all times.
To find out more and to apply for the role please visit www.starfishsearch.com For an informal confidential conversation about the role please contact our advising consultant Juliet Taylor on 0203 971 0832.