Head of Customer Relations

Our client is an innovative technology and services company in the field of clinical data services for Healthcare Providers and Healthcare Professionals. Recognised for specialising in clinical service delivery, with customers stretching across Community Pharmacy, Primary and Secondary
Care. With over 50 years’ experience and expertise in using technology in healthcare, our client is looking to enhance the customer experience and wish to appoint a newly created Head of Customer Relations.

The Role:

• As Head of Customer Relations, you will manage and strengthen relationships with assigned key clients, develop relationship plans to improve client service and overall efficiency and contribute to the corporate growth and development.
• Participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and / or services our client is offering.
• Strategic responsibility for the delivery of our services and ensure overall client satisfaction. Development and execution of relationship plans aimed at improving service and overall process efficiency.

The Person:

• Proven experience in a senior relationship management or client service management role within technology software solutions and ideally pharma or healthcare sectors.
• An out-and-out customer centric person, passionate about delivering fantastic products and an exceptional user experience. A forward-thinking relationship builder with excellent stakeholder management and communication skills.
• Strong analytical skills and cross functional knowledge to assess opportunities and implement process improvements.

In the first instance please forward relevant CVs including your current remuneration package by clicking "Apply"

Unfortunately, due to our high number of applications we are unable to respond to all applicants. If you do not hear back within 2 weeks of submitting your application, please assume your application has been unsuccessful.