Interim Head of Customer Experience

Recruiter
Page Personnel Secretarial & Business Support
Location
Manchester, Lancashire
Salary
£500 per day
Posted
07 Aug 2019
Closes
15 Aug 2019
Ref
1229381323
Position/Level
Professional / Specialist
Responsibilities
Analyst, Customer Service
Contract Type
Contract / Interim
Language
English

Page Personnel are working in partnership with a leading organisation who are looking to appoint an Interim Head of Customer Experience on an ongoing basis.

Client Details

Our client is a national based organisation working within the travel sector. Following recent changes they are looking to appoint an Interim Head of Customer Experience, to be based in the North (Leeds / Manchester)

Description

As the Head of Customer Experience you will be responsible for creating and rolling out the business Customer Experience Strategy across the wider business, ensuring all operations are aware of what is required of them. Working with key internal and external stakeholders, you will take on customer feedback and make key changes where required to improve the overall customer journey.

Profile

The Successful Candidate:

  • Experience within the travel industry (desirable).
  • Previously worked at a Head of Customer Experience level (desirable).
  • Strong strategic focus.
  • Experience of working with external stakeholders at c-suite level.
  • Ability to analyse data and make recommendations from information provided.
  • Exceptional communication skill.
  • Strong commercial acumen.
  • Experience of leading on key projects.
  • Change Management experience.

PLEASE NOTE - This is not a Contact Centre based roles

Job Offer

This is a fantastic opportunity for an Experienced Head of Customer Experience to join a leading national business in an ongoing Interim basis. The role offers an attractive day rate, and is to be based in either Leeds or Manchester