Senior Operations Manager

England, London, South London
£45,000 - £50,000 per annum
05 Jun 2019
19 Jun 2019
Dean Rose
Senior Management
Contract Type

A Senior Operations Manager is required for a growing SME.

Client Details

Our client is a growing SME operating within the food service sector.


As the Senior Operations Manager you will be responsible for managing the P&L, weekly forecasting and analysing the current operation by taking operational ownership of performance and productivity across the on-site driver teams. Based at our clients head office in South London, key responsibilities will include:

  • Ensuring the Operations and Logistics teams have the necessary manpower, competence, skill set, knowledge and equipment in order to achieve targets
  • Review long term strategic planning with the Group Business Director to achieve improvements within the operational delivery of projects for the company
  • To be responsible for the total fleet management of all commercial vehicles
  • Monitor the telematics and IT/software's, beneficial ways of ensuring good scheduling and planning
  • Surpassing site KPIs by ensuring adequate resource is maintained at all times and within budget
  • Daily monitoring & managing driver performance and productivity with the on-site team leaders
  • Provide a clear escalation path for handling client issues and manage these situations effectively
  • Highlight and address poor service performance with immediate corrective actions
  • Daily and weekly performance and productivity meetings in partnership with the Group Business Director
  • To inform your line manager of any/all aspects of our service that could/should be improved
  • Follow up of complaints/issues and remedial actions taken with clear performance plans and coaching in place
  • Manage the daily driver activity of all allocated sites
  • Providing direct and generalist support to your team of driver colleagues, briefing/debriefing effectively, closely monitoring operational performance and resolving any issues as they arise


The Senior Operations Manager will live within a commuting distance of our client's head office in South London and will be able to demonstrate the following experience:

  • A track record in leading multi-site transport operations.
  • Experience in managing remote driver operations would be advantageous
  • Able to effectively engage with & inspire managers and teams to perform to their best ability and deliver outstanding service & results
  • An accomplished communicator, with good presentation skills, who is able to liaise confidently with Drivers, Customers & Clients
  • Working with the client and operations teams to identify and manage service improvement activities
  • Well organised and highly communicative with excellent planning and time management skills
  • Good numeracy skills with the ability to analyse & interpret data
  • Able to work flexibly to meet the needs and demands of the business

Job Offer

A competitive basic salary and benefits package is on offer to the successful candidate.

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