Head of eCommerce and Digital Operations

Recruiter
Salt
Location
Weybridge
Salary
£450.00 - £520.00 per day
Posted
20 May 2019
Closes
03 Jun 2019
Ref
1152843875
Position/Level
Professional / Specialist
Responsibilities
Analyst
Contract Type
Permanent
Language
English
My client, a global consumer giant, is on the hunt for a Head of Digital and eCommerce Operations for their European Digital team who can create and implement a strategy for their .COM and Operations across Europe and manage a programme of projects that support the enhancement on a contract basis until the end of the year.

Your role will be to ensure that the team has a vision and plan to address both current and future demands. As well as setting the strategy for operations, you will help define and manage a programme of projects as required to meet ever changing demands on .com.

You will work closely with suppliers, partners and stakeholders. Key to the success of this role is building relationships with stakeholders in Europe and Korea.

A key measure of success will be increased conversion to sales and positive feedback from the European markets that you will manage.

Your responsibility will be to ensure they all work efficiently under clear SLAs with the subsidiaries, and towards the European digital vision. You will work alongside other Managers and agencies being recruited as part of the Digital Transformation initiative including the areas of Digital Content, Analytics, User Experience and Platforms.

Whilst the role is European focus, it will have a global remit as you will be working with HQ teams to co-ordinate and deliver services.

Furthermore, as part of continuous improvement and the drive to improve customer satisfaction, you will work in partnership with our subsidiaries / local markets to report on performance and SLAs, and to understand new local needs. Enhancing the existing shared service contract for the local markets/subsidiaries.

Finally, strategically, you will shape local/shared services to meet this demand where appropriate. This will be in the form of new shared services and operating models e.g. for mobile loyalty app, for translation services, for future product lines in addition to a shared service for .com, for expanding B2B visibility on .com.

A key measure of success will be increased conversion to sales and positive feedback from the 31 markets .com sites that you will manage. A new major measure of success will be the 31 B2B .com sites in growing visibility and conversion.

The key objective of the role are:
  • Ensure Operations is fit for purpose to deliver Product Launches / Campaigns on .com for both B2C and B2B
  • Ensure successful product launches on time on .com in close alignment with HQ and subsidiaries
  • Publish a strategy and plan to enhance the digital operations
  • Create and manage a programme of projects to enhance the operation and .com
  • Enhance the operations to demonstrably improve efficiency

This is a 6-month initial contract based out of their Surrey offices. Applicants must be able to commute and work in Surrey full-time. This contract is paying up to £520 a day via LTD Company.

If keen to apply email CV to .

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This job was originally posted as www.totaljobs.com/job/86482423

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