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Director of Operations

Employer
Sanderson Recruitment - Dublin
Location
Germany
Salary
60000.00 - 80000.00 EUR Annual
Closing date
25 Mar 2019

View more

Sector
Telecoms / Utilities
Responsibilities
Information Technology
Position/Level
Director
Contract Type
Permanent
Language
English

Director of Operations, Berlin

Our Global Technology and Professional Services client that offer specialist content creation, software testing, AI and localization services are seeking an Operations Director for their Berlin Office. The office in Berlin is one of 24 offices in Europe with a further Global footprint beyond.

In a nutshell you will be responsible for ensuring all staff with in Berlin work collaboratively to constantly achieve and perform beyond customer satisfaction standards, projects are delivered on time and that financial goals are met.

In order to be considered for this role you will be able to successfully document your ability to be a success with in the following accountabilities:

Key responsibilities:

  • Develop the teams, within the agreed headcount levels to service all the Company's production requirements so that its customers' delivery, quality and service requirements are fully met.
  • Manage and coach the team and assess performance and progress across all sites
  • Monitor company metrics (utilization, productivity, margins, quality, etc.)
  • Develop and implement all production methods and procedures, using the required applications and tools across platforms, both within and outside the company's ISO 9001:2000 Quality Management System.
  • Manage the production of all contracts and projects with the best possible utilisation and productivity of resources to achieve the delivery, quality, service and financial requirements of the Company and its Customers.
  • Support Sales Process by providing the best possible prequotation, preproduction and production support and advice in order to ensure the smooth, efficient and profitable running of all contracts and projects.
  • Ensure that Customer Centric Culture is maintained throughout all Production Departments so that Customers feel assured that the Company's capabilities will consistently meet their service requirements

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