Deployment Manager Digital Services, Project & Change Manager, English
- Employer
- emagine
- Location
- France
- Salary
- 450.00 EUR Daily
- Closing date
- 18 Mar 2019
View more
- Sector
- Telecoms / Utilities
- Responsibilities
- Information Technology
- Position/Level
- Professional / Specialist
- Contract Type
- Contract / Interim
- Language
- English
Deployment Manager Digital Services, Project & Change Manager, English Speaker
Key Skills:
- Project Management and Change Management
- CRM implementation in International environment
- Business Analysis, As-Is To-Be
- Agile
- Training/Coaching
- Fluent English
Nice To have:
- French
Role Brief:
You will be part of a Digital Service Deployment team, which is tasked with effective global deployment on Digital Services. This includes world wide deployment of CRM, Contact Centre Automation and a Workforce management tool.
Key Tasks:
- Gather and document requirements
- Gap analysis and requirement prioritisation
- Monitor deployment steps
- Support business partners in preparation and execution of UAT
- Involve solution team resources to support the cutover
- Provide training support to ensure a good level of adoption
Change Management:
- Support Customer Service centres in applying the corporate strategy
- Identify change management needs: communication plan, training approach...
- Analyse and assess the technical solutions
- Bridge the communication gap between the technical teams and the business partners
- Deliver training to the deployed organisation, ensure tools adoption by the business partner
Deliverables:
8 deployments per year:
- Kick-Off Support
- Pre-induction and induction support
- As-Is and To-Be analysis
- Training strategy
- Change management strategy
- Deployment strategy
- Closure document
- Acceptance document
For a full breakdown of the project details and position deliverables please send the latest version of your CV or call Brendan with you questions.
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