Deployment Manager Digital Services, Project & Change Manager, English

Recruiter
emagine
Location
France
Salary
450.00 EUR Daily
Posted
14 Mar 2019
Closes
18 Mar 2019
Position/Level
Professional / Specialist
Responsibilities
Information Technology
Contract Type
Contract / Interim
Language
English

Deployment Manager Digital Services, Project & Change Manager, English Speaker

Key Skills:

- Project Management and Change Management

- CRM implementation in International environment

- Business Analysis, As-Is To-Be

- Agile

- Training/Coaching

- Fluent English

Nice To have:

- French

Role Brief:

You will be part of a Digital Service Deployment team, which is tasked with effective global deployment on Digital Services. This includes world wide deployment of CRM, Contact Centre Automation and a Workforce management tool.

Key Tasks:

- Gather and document requirements

- Gap analysis and requirement prioritisation

- Monitor deployment steps

- Support business partners in preparation and execution of UAT

- Involve solution team resources to support the cutover

- Provide training support to ensure a good level of adoption

Change Management:

- Support Customer Service centres in applying the corporate strategy

- Identify change management needs: communication plan, training approach...

- Analyse and assess the technical solutions

- Bridge the communication gap between the technical teams and the business partners

- Deliver training to the deployed organisation, ensure tools adoption by the business partner

Deliverables:

8 deployments per year:

- Kick-Off Support

- Pre-induction and induction support

- As-Is and To-Be analysis

- Training strategy

- Change management strategy

- Deployment strategy

- Closure document

- Acceptance document

For a full breakdown of the project details and position deliverables please send the latest version of your CV or call Brendan with you questions.