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Head of Operations

Employer
Green Park
Location
England, Hertfordshire
Salary
£120,000 - £100,000 per annum
Closing date
6 Mar 2019

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Sector
Business Services
Responsibilities
Operations, Strategy
Position/Level
Department Head
Contract Type
Permanent
Language
English

Job Details

You will be involved with:

  • The creation of digital channels and customer contact efficiency across digital service lines. Working closely with the communications team to do this and having an understanding of digital market trends
  • Create, plan and implement a contact centre strategy and a contact centre, capable of working in multiple languages and full access..
  • Accountable for the strategic development of operational requirements, processes and technology, with the aim of delivering key service outcomes for customers in a B2C environment
  • Create and analyse MI/statistics and other data to determine the level of customer service the business and the external partners need to provide.

The successful candidate will have been involved in:

  • Creating a new operations from start to finish
  • Have experience creating a high -impact customer contact centre and operational agenda
  • Exceptional commercial acumen and an impressive track record of success in growing B2C businesses in a contact centre environment
  • Understanding of the digital design and experience of setting up and running of a digital channel
  • Have worked with third party suppliers
  • It would be usefil if you have worked with a contact centre that services Vulnerable people.

Company

Since our inception in 2006, Green Park has become one of Europe’s most trusted suppliers across the Private, Public and Third sectors. We have 10 core practices dedicated to delivering “right first time” results across executive search, interim executive management and our consultancy practices in diversity and leadership development.

For over a decade, we have focused on building a company with a reputation for delivering results and customer satisfaction through collaborative and high-quality solutions. In doing this, we hold ourselves accountable for not only setting but meeting a higher standard.

Our dedication to supplying sustainable and “right first time” talent solutions has enabled us to achieve a 94% average client satisfaction scoring across our business and generate over 69% of our annual mandates through repeat client business and have landed us most recently as No.1 Most Efficient Business in The Recruiter Hot100.

Company info
Website

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