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Interim DLO Transformation Director

Employer
Interim Partners
Location
England, South West England
Salary
Negotiable
Closing date
19 Feb 2019

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Sector
Property
Responsibilities
Asset Management, Customer Service, Operations, Strategy
Position/Level
Director, Senior Management, Consultant
Contract Type
Contract / Interim
Language
English
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Job Details

My client, a housing association in the South West of England, is looking for a highly experienced DLO consultant/Interim to carry out a critical piece of transformation work.

The brief is to review the whole DLO enterprise, including (but not limited to):

  • Ambition and purpose of the DLO, putting the customer at the centre of the offering
  • The structure - is it orientated around the customer?
  • Ways of working and behaviours that reflect a distinctive performance culture
  • KPI's / metrics
  • Best use of mobile technology (recently gone live on Open Housing)
  • Quality of work
  • Regulatory, legal, audit and best practice standards and requirements, including health & safety
  • Repairs based complaint handling
  • Level of service provided to customers

The interim will have a significant track record of change leadership, including; reviewing current business operations, providing recommendations for future state and delivering the chosen outcome through directing cross-functional teams.

They will have a background in service delivery in a commercial, customer-centric business. Experience in a private B2B support services organisation would be welcomed, as well as Housing association DLO experience, either directly or through 3rd party activities.

A genuine passion for customer experience and comfort with mobile technology is essential.

Company

Today change is inescapable. Whatever business you are in, the key to success is being able to harness the opportunities it presents and create sustainable growth no matter how great the challenges. Interim Partners manage change by providing experienced and talented interim executives at a time when they are needed most. Areas of expertise include: Chief executives, company doctors, change directors, project and programme managers, finance, human resource, IT, logistics and operational managers and directors. We have developed an excellent track record placing interim managers into major change programmes with public limited companies, supported small rapidly growing businesses and worked with banks and private equity assisting their clients through turnarounds. We operate in the UK and across Europe.

Company info
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