SME Ombudsman Leader
6 days left
Starting salary: Up to £112k pa + excellent benefits
At the Financial Ombudsman Service, we’re used to making decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers and financial businesses – and if we feel a financial business hasn’t treated a customer fairly, we can step in to put things right. This year we are taking on responsibility for looking at complaints brought by more small businesses. Small businesses can find it difficult to take complaints about financial businesses to court, as the costs can be prohibitive, but recent history shows they haven’t always been treated fairly. So, we’ve been asked by the regulator for financial businesses to step in to provide independent and impartial resolution to their complaints.
This work will contain a range of exciting new challenges and we’ve been recruiting experienced leaders and team members to help us do this – but there are still some opportunities available. Before we finalise the team, we want to make sure that we have attracted the widest possible talent and expertise.
About the Role
As the ombudsman leader for small and medium-sized enterprises (SME), we’ll look to you to set our long-term strategy and bring our vision to life. It means creating a fair and consistent approach for new problems, as well as ensuring that knowledge is developed and shared across the organisation.
You’ll also build, develop and inspire the team from the ground-up to deliver an exceptional service.
You’ll be accountable for making legally binding final decisions on problems which could have wide- reaching implications. Your challenge will be to sustain high performance across all your people, teams and managers – ensuring they work collaboratively in a customer focussed way, to continually improve our quality of service and ways of working.
As well as having proven exceptional leadership skills you’ll need to demonstrate sound judgement, common sense and bags of resilience to succeed. You’ll have a strong understanding of SMEs, the financial transactions and products they use and the issues and problems they may face. But technical know-how is just the beginning. Your challenge will be to sustain high performance and continuous improvement from your team of ombudsman managers along with being able to cut through ambiguity and take ownership of the future of the entire division.
As well as the chance to make a difference for SME’s all over the country, this role enjoys a flexible benefits package that is second to none.
Discover a wealth of rewards including:
- Membership of a non-contributory pension
- 25 days paid holiday (exclusive of bank holidays) with the option to buy and sell extra days
- Financial support for your professional development
- Private medical insurance for you, with optional cover for family members
- Life assurance and income protection
- A monthly cash allowance to spend of other benefits like dental care and travel insurance.
- A free onsite gym, with access to fitness classes and personal instructors.
Our people are at the heart of our service and we have a unique mix of experience, background and knowledge. But what we all have in common is a passion, and the ability, to solve the problems our customers seek our help with.
Do something more worthwhile with your career- join us. If this role has sparked an interest click here for more information and how to Apply.
The closing date is 22nd February 2019.