SME Ombudsman Manager
Starting salary: £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, based on performance
At the Financial Ombudsman Service, we’re used to making decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers and financial businesses – and if we feel a financial business hasn’t treated a customer fairly, we can step in to put things right. This year we are taking on responsibility for looking at complaints brought by more small businesses. Small businesses can find it difficult to take complaints about financial businesses to court, as the costs can be prohibitive, but recent history shows they haven’t always been treated fairly. So, we’ve been asked by the regulator for financial businesses to step in to provide independent and impartial resolution to their complaints.
This work will contain a range of exciting new challenges and we’ve been recruiting experienced leaders and team members to help us do this – but there are still some opportunities available. Before we finalise the team, we want to make sure that we have attracted the widest possible talent and expertise.
About the Role
It’s a brand-new division so you’ll be in at the start, supporting the ombudsman leader to shape our success. As an ombudsman manager you’ll be an inspirational leader too, able to develop and motivate your team to deliver objectives and fair outcomes for their customers. Setting your investigators clear goals and coaching them to resolve complex and challenging problems, you’ll lead by example in the delivery of a high-quality service. You’ll help get things back on track for small and medium-sized enterprises (SME), by using your powers as an ombudsman to reach sound, legally binding final decisions.
With previous experience of operating in an SME environment, you’ll be hungry for a new challenge. Bring us your first-class people management skills where you know how to show empathy and understanding along with common sense and impartial judgement. Most of all, you’ll use these skills to motivate, guide and inspire your team of investigators. You’ll build trust, exceed expectations and thrive in an environment where no two days are the same.
As well as the chance to make a difference for SME’s all over the country, this role enjoys a flexible benefits package that is second to none.
Discover a wealth of rewards including:
- Membership of a non-contributory pension
- 25 days paid holiday (exclusive of bank holidays) with the option to buy and sell extra days
- Financial support for your professional development
- Private medical insurance for you, with optional cover for family members
- Life assurance and income protection
- A monthly cash allowance to spend of other benefits like dental care and travel insurance.
- Free onsite gym, with access to fitness classes and personal instructors
Our people are at the heart of our service and we have a unique mix of experience, background and knowledge. But what we all have in common is a passion, and the ability, to solve the problems our customers seek our help with.
Do something more worthwhile with your career- join us. If this role has sparked an interest click here for more information and how to Apply.
The closing date is 22nd February 2019.